Anyone see this last night?
Funny as, much of it was the normal behaviour you'd see in a branch or call centre at any bank - but some heads will roll following this programme.
I'm going to check my current account in case I've 'volunteered' to upgrade to an additions account.
Some of it was a shocking breach of the banking code though.
A question about covert recording - most subjects of the programme had their faces obscured, and I'd imagine you'd need a release form to be signed to show faces - but the key offenders were on show to the world. Can they waive the normal release process where the individuals are the subject of a criminal investigation?
Funny as, much of it was the normal behaviour you'd see in a branch or call centre at any bank - but some heads will roll following this programme.
I'm going to check my current account in case I've 'volunteered' to upgrade to an additions account.
Some of it was a shocking breach of the banking code though.
A question about covert recording - most subjects of the programme had their faces obscured, and I'd imagine you'd need a release form to be signed to show faces - but the key offenders were on show to the world. Can they waive the normal release process where the individuals are the subject of a criminal investigation?
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