I got a long winded email at lunchtime today -
Dear SueEllen
I'm delighted to let you know that today we're announcing a £500 million investment so that we can bring John Lewis quality to you at great value prices, every day. As the cost of living rises, we have all become more conscious of our spending habits and with this new investment, we will ensure that we're offering you the quality, style, service and trust that you expect from us, whatever your budget.
With this in mind, we will be retiring our Never Knowingly Undersold policy this summer. Established back in 1925 and a hallmark of trust for nearly a century, we recognise that this policy is no longer serving you in the way that we would like, as it doesn't allow us to match prices from online-only retailers. Due to the increase in online shopping, driven further by the events of the last two years, our £500 million investment will ensure that all of our customers will benefit from fair and great value prices that you can trust, whether you choose to shop in our stores or online.
Our founding philosophy to treat all of our customers fairly remains unchanged. Our investment for the future means that we can proactively lead on great value pricing, and you can be assured that we will continue to monitor prices from other high street retailers. We will still continue to offer additional benefits that are unique to John Lewis, including our standard two-year guarantees on electricals and five-year guarantees on TVs, so you know that we will always do right by you.
</Snip>
Means I can't go around the corner and compare prices.
Dear SueEllen
I'm delighted to let you know that today we're announcing a £500 million investment so that we can bring John Lewis quality to you at great value prices, every day. As the cost of living rises, we have all become more conscious of our spending habits and with this new investment, we will ensure that we're offering you the quality, style, service and trust that you expect from us, whatever your budget.
With this in mind, we will be retiring our Never Knowingly Undersold policy this summer. Established back in 1925 and a hallmark of trust for nearly a century, we recognise that this policy is no longer serving you in the way that we would like, as it doesn't allow us to match prices from online-only retailers. Due to the increase in online shopping, driven further by the events of the last two years, our £500 million investment will ensure that all of our customers will benefit from fair and great value prices that you can trust, whether you choose to shop in our stores or online.
Our founding philosophy to treat all of our customers fairly remains unchanged. Our investment for the future means that we can proactively lead on great value pricing, and you can be assured that we will continue to monitor prices from other high street retailers. We will still continue to offer additional benefits that are unique to John Lewis, including our standard two-year guarantees on electricals and five-year guarantees on TVs, so you know that we will always do right by you.
</Snip>
Means I can't go around the corner and compare prices.
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