Rail passengers happier with train firms

[Paddy]

Rail passengers happier with train firms

Rail passengers 'happier with train firms' - BBC News

Last year, on my way up to London, Southwest trains were doing a survey on the train. It was off-peak in the school holidays. The train was near full with parents on a £14 day return and kids go free special. Oh yes. Value for money, wonderful service etc.

[TheFaQQer]

You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.

[OwlHoot]

You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.

I haven't been on a train for twenty years, as I prefer driving. But from what I've heard, I'm unhappy with rail services!

[original PM]

In general I am happy with the train service from my local town.

1 service each way every hour

an extra 2 on the half hour during 'rush hour'

main problem is that it costs £14 return and during rush hour you will be standing up.

and when i can drive to work, park and get my lunch for less than that it does not represent value for me.

however whether i decide to pay the price is up to me and the trains are invariably on time and clean..

so all ok really!

[northernladyuk]

I haven't been on a train for twenty years, as I prefer driving.

That explains why passengers are happy.

[greenlake]

You can only be surveyed if you are on the train. So anyone who suffers from a cancellation can't appear in the survey, which might skew the results somewhat.

Indeed....

[BrilloPad]

So there thank the service is woeful. Just slightly less woeful than before.