Switching mobile phone contract

[RonBW]

Tell them you are not going to renew after this, and ask for PUC code. And then wait......let their retention office call you and provide you with a deal that you can't reject. Happy days. You're welcome.

A PUC is a phone unlock code. Not sure how that is going to help at all.

[northernladyuk]

A PUC is a phone unlock code. Not sure how that is going to help at all.

It motivates the retention team into action.

[SueEllen]

That's what I did last time. Except, when the first bill came the discount they promised me was missing. And when I complained they said I should have cancelled within the first 14 days, but seeing as how the first bill didn't arrive until a month later I'm not sure how I could have known.

I tried to get them to listen to the supposedly recorded call, but they procrastinated until eventually it was a case of "Sorry, the recordings are deleted after two months, it's no longer available"

They basically lied to me, accused me of lying, and I vowed that when that contract was up I'd move to another company. Arseholes.

I've had no problems with discounts from O2 and EE.

O2 gave me a discount when I threw my toys out of the pram one year because I couldn't get through for 5 days.

Oh and when dealing with companies it is a good idea to have a recording app on you mobile phone that works.

[RonBW]

It motivates the retention team into action.

Why does needing to unlock your phone have anything to do with retention? Ask for a PAC and you'll get through to retention. Ask for a PUC and you'll get through to technical support if the initial contact cannot unlock your phone for you.

[SueEllen]

A PUC is a phone unlock code. Not sure how that is going to help at all.

I think the OP has confused a PAC - porting authorisation code - with a PUC - phone unlock code.

The former will motivate them while the latter you may already have.

[RonBW]

I think the OP has confused a PAC - porting authorisation code - with a PUC - phone unlock code.

The former will motivate them while the latter you may already have.

Which is exactly what I was saying

[clearedforlanding]

I would go for the BT (EE) 4G Unlimited Voice, Unlimited Texts, & 30GB Data monthly contract. 25GBP per month, but you can give them anyone's BT landline number and it will reduce to 20GBP per month.

Nothing gets close.

If you make international calls, for all that is holy get a dual sim card phone & go for Lebara or similar. This tariff makes it's margins on scalping on International Calls & ex-EU roaming.

It's not advertised, however, a friendly phone call should secure it. It's the contract I am on.

BT can request the PAC.

[mdhd]

PAC PAC PAC. But you got the point.

Had issues with VM not applying discounts on broadband. But they did agree and re-applied it, blamed it on moving IT infrastructure. I wonder how many times a year they move their IT system :S

[SueEllen]

Which is exactly what I was saying

I actually was writing my post and going to do something else as you were writing yours.

[LondonManc]

I think the OP has confused a PAC - porting authorisation code - with a PUC - phone unlock code.

The former will motivate them while the latter you may already have.

The latter will motivate them too because you'll get far more for a phone selling it unlocked than you would if it was still tied to a carrier. It also means that you can go SIM only with whoever you want.