Intouch servers down again

**jamesbrown** · 6 December 2015, 11:25

Originally posted by unixman View Post

Does anybody else find poor uptime on the Intouch servers ? Again this morning they are offline. Often they seem to go offline about 5pm weekdays too.

Specifically, the corporate site is up, as is the logon page. However the login hangs then says server not found.

No, not something I've experienced (or perhaps once in the last several years). I can login fine; I just tried. Perhaps a local issue with your connectivity that's worse when traffic is high.

**unixman** · 6 December 2015, 11:35

Thanks for that. You can login? I just tried, failed again. Other sites are up for me though, obviously.

...update: with jamesbrown being able to login, I thought it might be a local DNS issue. After removing the BT entry from /etc/resolv.conf (this is Linux) it all worked, and I can login straight away.

nameserver 192.168.1.254 <--- Removed this line.
nameserver 208.67.222.222
nameserver 208.67.220.220
search home

Those other two servers are the OpenDNS ones BTW. My BT Home Hub 3 runs a local DNS caching server of some sort, but it is a bit pants.

**jamesbrown** · 6 December 2015, 13:37

Originally posted by unixman View Post

Thanks for that. You can login? I just tried, failed again. Other sites are up for me though, obviously.

...update: with jamesbrown being able to login, I thought it might be a local DNS issue. After removing the BT entry from /etc/resolv.conf (this is Linux) it all worked, and I can login straight away.

nameserver 192.168.1.254 <--- Removed this line.
nameserver 208.67.222.222
nameserver 208.67.220.220
search home

Those other two servers are the OpenDNS ones BTW. My BT Home Hub 3 runs a local DNS caching server of some sort, but it is a bit pants.

Glad you managed to sort it...

Intouch servers down again