Incident Management: Easy Money?

[dspsyssts]

There's one here at Lloyds in Lavington Street who just runs around shouting and demanding privileged system passwords for the ops without going through the correct procedure.

I mean these people are on £500 a shift for what? waking up the techie experts to solve the problem and making sure everything gets logged into Service Manager.

~considers changing job~

PS Would like to hear what Northernladuk has to say please.