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Client being clueless

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    Client being clueless

    Hi.

    This should possibly go into General, but I am trying to be professional and look at this from a professional perspective.
    I am writing a bespoke piece of software for the client.
    I insisted on a good spec upfront, having not received it, I have not agreed on a fixed-price contract, but instead a I am charging on daily basis.
    I have been working hard with them to produce a stable specification to begin with, yet they insist on developing prototype/proof-of-concept code. I made it very clear that any changes to this area will be more costly/time-consuming once the code is already written.
    After doing this for one of the areas they (unsurprisingly to me) need some changes, which basically means a rewrite of this area, which cost them (and earned me) about two weeks of billable time.
    What puzzles me even further is that they still think that they can stick to the original timeline and features and budget!
    While I've lost some of the original faith in the architectural skills, to me it does not require any special niche skills to understand that if your project slips by two weeks then everything that is due after also slips.
    On one hand, I am relatively happy invoicing and coding the same stuff all over again (it also gives me very tangible deliverables should things go sour) but ideally I'd like to see the project completed, in a timely fashion, as I already have another contract lined up in Autumn.

    Should I go a step further and communicate my concerns more loudly - in all my meetings with them, I am already quite vocal about the lack of a stable spec and shifting priorities, but perhaps I should speak more to them about the consequences - to me they sound obvious, but perhaps that simple conclusion has not transpired to them yet?

    #2
    Originally posted by yasockie View Post
    Should I go a step further and communicate my concerns more loudly...
    Yes.

    And by the sounds of it, you should have been doing this weeks ago - as clearly the message wasn't getting through.

    EDIT: And why haven't you been maintaining a project plan to make all this perfectly clear to them?
    nomadd liked this post

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      #3
      Originally posted by nomadd View Post
      EDIT: And why haven't you been maintaining a project plan to make all this perfectly clear to them?
      Is it possible to have a project plan to deliver something with no spec?

      Comment


        #4
        Originally posted by escapeUK View Post
        Is it possible to have a project plan to deliver something with no spec?
        Produce your own spec, bill for it, tailor it to your own requirements for ease of development.

        Obviously there is a battle to get them to sign off on it, and often that sign off is irrelevant, but it's a good starting point.

        Many places don't have the know-how or the resource to produce a decent spec anyway. Anything you can do that will make their life easier should make you look good, provided you sell it that way.

        Don't moan about it either. You'll get -ve rep from the client, even if you're in the right.

        And if you need to come up with a project plan, lack of specifications should increase estimates four-fold (or some other appropriate multiplier). If they question this, you have a solid reason. If they don't, then quids in! If you have an alternative, shorter estimate with spec included this might help convince them.

        Specs require thought, and thinking is the hardest work of all, which is why most people avoid it (Henry Ford I think).
        Keeping calm. Keeping invoicing.

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          #5
          Originally posted by escapeUK View Post
          Is it possible to have a project plan to deliver something with no spec?
          Yes - a plan that covers what you are going to deliver. Else what are you delivering, exactly.
          nomadd liked this post

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            #6
            The fact the client doesn't grasp the concept of changing their mind daily whilst adding new features/functionality but yet failing to understand that the deadline they arbitrarily set months ago won't be hit, should not be a surprise - it's one of the main reasons they bring in skilled contractors like you to help them.

            I assume you know the deadline won't be hit because you know the deadline, the backlog of work required to be completed and the amount of effort required to complete said backlog of work? If you do then create a plan and make it very clear very quickly to the client so that they understand, and if they still don't get it add pictures

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              #7
              I concur with the fact to be "calmly" vocal with them.

              I do wonder though if it's true that if something slips 2 weeks that it means that everything else will slip by 2 - you might gain ground; if there's no spec how can you have a timeline anyway?

              Regarding not having a spec / deliverables - isn't that the new craze of 2011/2012 , known as AGILE ?

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                #8
                Originally posted by Scoobos View Post
                Regarding not having a spec / deliverables - isn't that the new craze of 2011/2012 , known as AGILE ?
                Agile Project Planning Tips
                nomadd liked this post

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                  #9
                  Originally posted by yasockie View Post
                  I insisted on a good spec upfront, having not received it, I have not agreed on a fixed-price contract, but instead a I am charging on daily basis.
                  Daily rate, innit. Keep calm and carry on invoicing.

                  It sounds like you have done your best to keep them on the straight and narrow but they either don't know what they want or they keep changing it so I wouldn't be bothered by the sound of deadlines wooshing by if the client keeps changing the spec.

                  As for the job coming up in the autumn, start looking at getting someone to take over from you and subcontract one or the other of the jobs with a nice cut for yourself.
                  Free advice and opinions - refunds are available if you are not 100% satisfied.

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                    #10
                    I wouldn't get too stressed out about it. Clients always like to pretend they can fit 1.5 litres in a 1-litre bottle. That doesn't mean they actually believe it.

                    If they are not serious about the deadline, then you shouldn't be either. Don't spend all your time arguing about it or tossing around in your bed. Point it out once and once only. Keep a record of the email. Then concentrate on what you're being paid to do.

                    By the way this is a good reason to turn down fixed-price projects (which you rightly did).
                    Der going over der to get der der's.

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