Agency spam - ElanIT

[gadgetman]

As I'm no longer in blighty I'm not interested in UK contracts so whenever I get an email I use the facililty to unsubscribe or politely request they remove me from their list and my details from their system.

Most comply, however ElanIT will just not go away.

First off, are they obliged to provide some sort of opt out or unsubscribe link on their emails? This outfit don't.

Second, are they breaking part of the Data Protection Act by refusing to remove my details?

I'd like to compose an official sounding email reminding them of their responsibilities if they don't comply.

If that doesn't work as a last resort I guess I'll set up a rule to send them to spam.

[Scrag Meister]

If that doesn't work as a last resort I guess I'll set up a rule to send their spam back to their managing director.

FTFY

[GillsMan]

As I'm no longer in blighty I'm not interested in UK contracts so whenever I get an email I use the facililty to unsubscribe or politely request they remove me from their list and my details from their system.

Most comply, however ElanIT will just not go away.

First off, are they obliged to provide some sort of opt out or unsubscribe link on their emails? This outfit don't.

Second, are they breaking part of the Data Protection Act by refusing to remove my details?

I'd like to compose an official sounding email reminding them of their responsibilities if they don't comply.

If that doesn't work as a last resort I guess I'll set up a rule to send them to spam.

Under Clauses 43.1 and 43.9 of the CAP Code of Advertising, Sales Promotion and Direct Martketing, consumers are entitled to have their details supressed. Yes, this is covered under the DPA, however, I'd advise you to contact the ASA (ASA - Home) to make a complaint and they can get your details removed and, if the company refuse, they'll investigate them.

To speed up the process, when you log a complaint, upload a copy of one of the emails and make clear that you agree to your details being passed to the advertiser to get your email address removed from their system.

I used to work for the ASA.

[thunderlizard]

Don't all those consumer regulations only apply to individuals, not companies?

[gadgetman]

Thanks ROCServe. I've sent a final email to Elan's Data Privacy email address warning them that i'll contact the ASA and the Information Commissioners Office (DPA) if they dont act within 5 days.

[GillsMan]

Don't all those consumer regulations only apply to individuals, not companies?

Yes, but tbh, I don't think the ASA really get into the nitty gritty of whether a contractor would be an individual or a business. Tbh, if the email's sent to a personal email address, it's very likely the ASA would take the case up (I used to work for the ASA).

[BoredBloke]

Yes, but tbh, I don't think the ASA really get into the nitty gritty of whether a contractor would be an individual or a business. Tbh, if the email's sent to a personal email address, it's very likely the ASA would take the case up (I used to work for the ASA).

who was it you used to work for again?