Any Service Account Managers out there?

[escapeUK]

Good luck.

Presently contracting on an ITIL MI Delivery project.

I have never been so ******* bored in my entire life on any contract. Really, if anyone thinks that ITIL Service Delivery is a worthwhile existence then bloody good luck.

Rather you, then me.

I must admit I have been trying to get ITIL on my CV for a few years. When I say try, I mean try to read the mind numbling dull book on it.

My god, I can read book on servers and find them interesting. This is just so boring.

[Jefferson]

Thanks for all the responses.
I agree with a lot of what has been said - ITIL is a very boring thing to study but equally I know it's something I could do and there does seem to be a demand for it.
Been doing support to third line level for 10 + years now but my heart is not really in it and am fed up with the constant need to reskill and the increasingly ridiculous wish lists on job adverts and specs hence considering this position.
Am good at communicating with people so comfortable with that aspect of it although I would be different doing a less hands on technical role.

Went for a beer on Friday with one of the guys who has been doing the SAM role for 3 years now and he says it is generally good. He has a fair amount of autonomy and works out of the office for 2 days a week.
The money is actually good compared with a lot of support type roles.
Any other thoughts are welcome but will definitely apply for it and see what happens...

[escapeUK]

Thanks for all the responses.

The money is actually good compared with a lot of support type roles.
Any other thoughts are welcome but will definitely apply for it and see what happens...

Isnt everything good money compared to support? Im sure you could find something more interesting to do which is also more lucrative.

[Jefferson]

Isnt everything good money compared to support? Im sure you could find something more interesting to do which is also more lucrative.

I'm interested to hear your views - Any suggestions as to good areas to try & break into at the moment?

[Hicks]

It sounds like you are in a similar situation to one I was in a few years ago.

I successfully migrated away from being technical to a similar role to this so it can be done.

BTW, how did you get on?

[malvolio]

ITIL boring? Surely not...

Mind-numbing detailed attention to every little nook and cranny of the books is boring and the biggest waste of time and money going. ITIL V3 is simply a cash-generation mechansism anyway. But ITIL concepts, properly understood and applied, are simply good sense. The trick is to understand them properly.

FWIW anyone in Service Delivery at any level needs to have done Foundation just to understand the basics. You can't do one without the other these days. Beyond that, "do as little as you need to get the desired result" is my credo.