This role is Finance & Accounting BPO Project Manager. Its purpose is to successfully deploy BPO in line with the agreed business processes and BPO service agreement. During 2010 the countries scheduled for transition to the BPO provider are Poland, the Netherlands and Italy. The Project Manager must gain a good understanding of each country’s needs and work with the Business Process and Change Management team members to ensure that these are delivered.
He/she will manage the relationship between 2 external consultancies, and the business, and there will be extensive travel. They are responsible for three people:
Change Management team member
BPO IT Lead
Project Planner
Main Responsibilities as a BPO Project Manager
Successfully deliver the operational aspects of outsourced processes in line with the defined service agreement
Conduct due diligence across all business lines within the BPO scope
Develop and manage the BPO transition plans such that milestones are met in a timely and accurate manner
Manage the risks and issues to include appropriate escalation according to agreed governance
Support the BPL in the management of key stakeholders in the org.
Manage the dependencies with other initiatives
Manage and control changes to the baseline
Manage the relationship from a delivery perspective with 3rd party supplier
Ensure the global, regional and country project teams are aligned for delivery of the BPO to the agreed plan and deadlines
3 CANDIDATE SPECIFICATION
Experience and technical knowledge:
Candidates must have
• a good working knowledge of the SAP Finance & Accounting process
• strong project management skills, preferably gained from within a relevant business sector
• extensive BPO transitioning experience from large companies operating in Europe
• experience of managing BPO service providers to agreed SLA’s
Behavioural competencies:
• Excellent written and verbal communications skills with a strong ability to negotiate and influence
• Strong relationship building skills with internal and external stakeholders
• Strong analytical and problem solving skills
• Excellent attention to detail with the ability to follow through to completion
• Self-motivated, uses own initiative and able to successfully contribute to a team
• Flexibility and openness to changing environments
• High energy levels and a results focused work ethic
PM me with prev experience, rate and availability please.
He/she will manage the relationship between 2 external consultancies, and the business, and there will be extensive travel. They are responsible for three people:
Change Management team member
BPO IT Lead
Project Planner
Main Responsibilities as a BPO Project Manager
Successfully deliver the operational aspects of outsourced processes in line with the defined service agreement
Conduct due diligence across all business lines within the BPO scope
Develop and manage the BPO transition plans such that milestones are met in a timely and accurate manner
Manage the risks and issues to include appropriate escalation according to agreed governance
Support the BPL in the management of key stakeholders in the org.
Manage the dependencies with other initiatives
Manage and control changes to the baseline
Manage the relationship from a delivery perspective with 3rd party supplier
Ensure the global, regional and country project teams are aligned for delivery of the BPO to the agreed plan and deadlines
3 CANDIDATE SPECIFICATION
Experience and technical knowledge:
Candidates must have
• a good working knowledge of the SAP Finance & Accounting process
• strong project management skills, preferably gained from within a relevant business sector
• extensive BPO transitioning experience from large companies operating in Europe
• experience of managing BPO service providers to agreed SLA’s
Behavioural competencies:
• Excellent written and verbal communications skills with a strong ability to negotiate and influence
• Strong relationship building skills with internal and external stakeholders
• Strong analytical and problem solving skills
• Excellent attention to detail with the ability to follow through to completion
• Self-motivated, uses own initiative and able to successfully contribute to a team
• Flexibility and openness to changing environments
• High energy levels and a results focused work ethic
PM me with prev experience, rate and availability please.
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