Just got this in my inbox, not my bag so if anyone is interested fil your boots.
If interested and available respond with your updated CV in word format ASAP.
Duration: 3 months
Location: Belfast, N Ireland
Title: AM Lead
Team Leader for the Application Management Team
· Ensure all incidents progressed within SLA’s
· Ensure Problems progressed within agreed internal timeframes
· Ensure Client Issue identification and resolution occurs
· Produce reports as needed by Service Manager
· Ensure the Incident and Problem Management Process are reviewed and updated where
necessary regularly
· Ensure Trend analysis and proactive service management occurs. The AM Lead must
be able to direct the team on a strategy of continuous service improvement.
· The AM Lead will deputise for the service manager in senior client meetings up to
board level as required.
· Excellent client management and negotiation plus communications skills are key to
this role.
· Ensure work distributed fairly across the team ensuring all team members utilised
100%. Suggest new team structure profiles to the Service Manager where applicable.
· Escalating technical application issues with third party vendors via agreed
support mechanisms and progressing to resolution.
· Establishing and agreeing a plan of action to address issues with third party
vendors to achieve a planned mechanism of closure.
· Ownership and direction on high severity issues. The AM Lead is able to establish
direction and focus the team, establishing a clear priority on all work.
· The AM Lead must develop a working relationship with the Account NI client and
through the use of excellent negotiation skills, establish a priority plan to
address issues affecting the business.
· Experience of developing, implementing and maintaining ITIL methodologies. The AM
Lead must be able to lead the service team in creation and improvement of processes
around Incident, Change, Problem and where necessary contribute to the development
of other ITIL processes – for instance: Configuration, Capacity and Release
Management.
· Develop and maintain team training plan in line with Application Management and
Business requirements. Consistently drive the team to cross train and cross skill.
The AM lead must focus on ensuring the individual team members are engaged in a plan
of training and self improvement to create a service team where key knowledge is
distributed across the team.
Regards,
Jaya Bhatnagar
Pyramid Consulting Inc UK Ltd.
11-12 Freetrade House- Lowther Road,
Stanmore- Middx HA7 1EP
www.pyramidci.com
Contact: +44 0207- 097- 0278 xtn. 609
Email: [email protected]
If interested and available respond with your updated CV in word format ASAP.
Duration: 3 months
Location: Belfast, N Ireland
Title: AM Lead
Team Leader for the Application Management Team
· Ensure all incidents progressed within SLA’s
· Ensure Problems progressed within agreed internal timeframes
· Ensure Client Issue identification and resolution occurs
· Produce reports as needed by Service Manager
· Ensure the Incident and Problem Management Process are reviewed and updated where
necessary regularly
· Ensure Trend analysis and proactive service management occurs. The AM Lead must
be able to direct the team on a strategy of continuous service improvement.
· The AM Lead will deputise for the service manager in senior client meetings up to
board level as required.
· Excellent client management and negotiation plus communications skills are key to
this role.
· Ensure work distributed fairly across the team ensuring all team members utilised
100%. Suggest new team structure profiles to the Service Manager where applicable.
· Escalating technical application issues with third party vendors via agreed
support mechanisms and progressing to resolution.
· Establishing and agreeing a plan of action to address issues with third party
vendors to achieve a planned mechanism of closure.
· Ownership and direction on high severity issues. The AM Lead is able to establish
direction and focus the team, establishing a clear priority on all work.
· The AM Lead must develop a working relationship with the Account NI client and
through the use of excellent negotiation skills, establish a priority plan to
address issues affecting the business.
· Experience of developing, implementing and maintaining ITIL methodologies. The AM
Lead must be able to lead the service team in creation and improvement of processes
around Incident, Change, Problem and where necessary contribute to the development
of other ITIL processes – for instance: Configuration, Capacity and Release
Management.
· Develop and maintain team training plan in line with Application Management and
Business requirements. Consistently drive the team to cross train and cross skill.
The AM lead must focus on ensuring the individual team members are engaged in a plan
of training and self improvement to create a service team where key knowledge is
distributed across the team.
Regards,
Jaya Bhatnagar
Pyramid Consulting Inc UK Ltd.
11-12 Freetrade House- Lowther Road,
Stanmore- Middx HA7 1EP
www.pyramidci.com
Contact: +44 0207- 097- 0278 xtn. 609
Email: [email protected]
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