http://www.jobserve.com/W505AFD22049B304D.jsjob
Things are getting really tough out there.
Server Specialist Contract
Our client requires a server specialist based in Milton Keynes.
Measures
Meet or exceed SLA/KPIs. Adherence to work instructions and procedures set out in the Service Operations Manual Quality and timelines of incident resolution. Responsiveness and effectiveness in dealing with non-routine requests. Demonstrable evidence of contribution to continuous improvement Agreed customer satisfaction measures.
Minimum Qualifications and Skills:
The successful candidate must be prepared to undergo government security clearance and the post is conditional upon such clearance being granted. Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred. Knowledge and experience with ITSM/ITIL Reference model. Minimum of 5 years previous Technical Support or similar experience. Expert knowledge of Windows OS technology In conjunction with other Server Management Specialist(s), provide onsite presence of level 5 expertise during core service hours Monday to Friday 07:00 to 19:00, and participate in out of hours cover on a rotating on-call basis. During overseas deployment, complex shift working patterns will be required. Shift pattern will cover 24 hour period. This will include weekend and out of hours working. Candidates require SC clearance for the role, however candidates willing to run through the checks may also be considered.
Please forward CVs in the first instance
Location Milton Keynes, Buckinghamshire
Country England
Start Date 02/03/09
Duration 21/08/09
Rate £37.10/Day
Employment Business Elan - Bristol
Contact Paul Jennings
Telephone 0161 924 3962
Fax 0161 924 3901
Email Paul.Jennings.D73E3.FBBBD@mail.jobserve.com
Reference JSJ48219A00057092
Posted Date 26/02/2009 17:30:16
Our client requires a server specialist based in Milton Keynes.
Measures
Meet or exceed SLA/KPIs. Adherence to work instructions and procedures set out in the Service Operations Manual Quality and timelines of incident resolution. Responsiveness and effectiveness in dealing with non-routine requests. Demonstrable evidence of contribution to continuous improvement Agreed customer satisfaction measures.
Minimum Qualifications and Skills:
The successful candidate must be prepared to undergo government security clearance and the post is conditional upon such clearance being granted. Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred. Knowledge and experience with ITSM/ITIL Reference model. Minimum of 5 years previous Technical Support or similar experience. Expert knowledge of Windows OS technology In conjunction with other Server Management Specialist(s), provide onsite presence of level 5 expertise during core service hours Monday to Friday 07:00 to 19:00, and participate in out of hours cover on a rotating on-call basis. During overseas deployment, complex shift working patterns will be required. Shift pattern will cover 24 hour period. This will include weekend and out of hours working. Candidates require SC clearance for the role, however candidates willing to run through the checks may also be considered.
Please forward CVs in the first instance
Location Milton Keynes, Buckinghamshire
Country England
Start Date 02/03/09
Duration 21/08/09
Rate £37.10/Day
Employment Business Elan - Bristol
Contact Paul Jennings
Telephone 0161 924 3962
Fax 0161 924 3901
Email Paul.Jennings.D73E3.FBBBD@mail.jobserve.com
Reference JSJ48219A00057092
Posted Date 26/02/2009 17:30:16
Comment