You'll find that your contract has a clause for payment stating something like they must have an invoice plus authorised timesheets in order to make payment. If this is the case, they are contractually bound to pay your invoice and at the end of the day, any supplier to this agency won't give a flying fart what their software can and can't do.
At the end of the day, they're not paying their invoices in full and on time...
At the end of the day, they're not paying their invoices in full and on time...

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