My Plan B

[CarterUK]

OK, so current situation is my company has been "provisioning services" to a very large Consumer Goods company for the past 2.5 years. It's a support analyst contract looking after their Funds Management system. The contract comes to an end this month.

Initially providing just support to the client, it's grown into business analysis, enhancement design and development, testing fixes and enhancements before giving approval to deploy to Production. Oh, and giving the offshore team who also support the application the answers to incidents they are not able to solve themselves. I like the troubleshooting side of fixing things which the client has likened to "spotting a mouse fart in a field".

So for my company's next contract, I'm not sure that all of those services above will be in the mix. I'm a certified consultant in the application above but with offshoring, etc I think support contracts will be in short supply (if any). The testing side of things has been good - I've tested maybe hundreds of fixes/enhancements that I've given approval to go to Production with perhaps 1 that didn't fully do what it was meant to.

So, I also hold the ITIL Manager's Certficate in IT Service Management which I gained year ago (6 or 7). So I'm wondering if a Plan B is to look at contracts such as Problem or Change manager but with my certification from years back, not sure it would be so valid today. I do follow the ITIL processes when I'm supporting applications.

Anyone have any thoughts?

[TykeMerc]

What you're describing isn't so much a Plan B as a progression in your career and skill set.

[Turion]

OK, so are you saying the business has expanded during the last 2.5 years. Presumeably you have taken on staff to cope with this extra workload - but you do not mention this important point.