Parasol not so good lately
I have recently been having more and more disatisfaction with Parasol. My pension payments suddenly stopped being paid to the pension company while still being deducted from my payroll. Took me over a week of emails and a spreadsheet showing all deductions and payments from year dot to convince them I was 3K short. They gave me all sorts or b****cks about having paid over contributions in advance which I proved they had not. After 3 months I have got the 3K but no apology. Now only £1500 short as this months contribution not paid.
Latest problem is I introduced another contractor to them under one of their 'refer a friend' schemes; I was supposed to get £100 for this; nothing. The excuse - I had missed the start date by 1 day ?? Well how did they get my friend's details if I hadn't introduced him ! No reply to subsequent email.
The basic payroll seems OK, if incomprehensible. Though working out the figures myself, I seem to be paying the right tax etc. But if you have a problem, be prepared for a long haul to get it sorted.
Summary: used to be OK but customer service poor now and they seem to have no respect for their very lifeblood; their own contractors. Try Contractor Umbrella instead.
I have recently been having more and more disatisfaction with Parasol. My pension payments suddenly stopped being paid to the pension company while still being deducted from my payroll. Took me over a week of emails and a spreadsheet showing all deductions and payments from year dot to convince them I was 3K short. They gave me all sorts or b****cks about having paid over contributions in advance which I proved they had not. After 3 months I have got the 3K but no apology. Now only £1500 short as this months contribution not paid.
Latest problem is I introduced another contractor to them under one of their 'refer a friend' schemes; I was supposed to get £100 for this; nothing. The excuse - I had missed the start date by 1 day ?? Well how did they get my friend's details if I hadn't introduced him ! No reply to subsequent email.
The basic payroll seems OK, if incomprehensible. Though working out the figures myself, I seem to be paying the right tax etc. But if you have a problem, be prepared for a long haul to get it sorted.
Summary: used to be OK but customer service poor now and they seem to have no respect for their very lifeblood; their own contractors. Try Contractor Umbrella instead.
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