The latest Tell ABAB (Administrative Burdens Advisory Board) report is out. Might be of interest to some.
https://www.gov.uk/government/public...t-2022-to-2023
Part of the Exec Summary:
https://www.gov.uk/government/public...t-2022-to-2023
Part of the Exec Summary:
...
One of the key ways we gain insight is through our annual Tell ABAB online survey, which has previously averaged around 3,000 responses. This year’s survey ran from 19 April 2023 to 2 May 2023, and I’m delighted to confirm a record number of responses – almost 7,500 - representing a 146% increase from last year.
...
The key findings from our survey reveal that burdens on business remain a significant concern and they continue to increase year on year. Off-payroll working rules, Making Tax Digital and changes in importing and exporting procedures have contributed to increasing burdens during the survey period. Additionally, businesses state that they have not witnessed benefits of digitalisation yet.
The shift to nomadic working poses challenges. According to this survey, 59.5% of those who worked from home or had employees working from home or as nomadic workers, were familiar with HMRC’s working from home guidance. Whilst this percentage might look relatively high, these workers now form a significant part of the workforce, with over 63% of respondents stating that they were working from home or as nomadic workers.
There is definite evidence from the survey that guidance to business is improving. Many respondents rated the ease of understanding written correspondence and the information on YouTube videos highly. Whilst there are still problematic HMRC forms, the numbers here are relatively low and although there are remaining frustrations with GOV.UK, these are also relatively low.
Another important message is that respondents continue to express a strong desire to speak to a human advisor. Satisfaction levels on response times for telephone calls remains low, with respondents being dissatisfied with this service for that reason.
Of the responses, 86.9% came from businesses and 12.7% from tax agents. This represents a significant shift from 2022 when 67.8% of responses were from businesses and 32.2% from agents.
...
One of the key ways we gain insight is through our annual Tell ABAB online survey, which has previously averaged around 3,000 responses. This year’s survey ran from 19 April 2023 to 2 May 2023, and I’m delighted to confirm a record number of responses – almost 7,500 - representing a 146% increase from last year.
...
The key findings from our survey reveal that burdens on business remain a significant concern and they continue to increase year on year. Off-payroll working rules, Making Tax Digital and changes in importing and exporting procedures have contributed to increasing burdens during the survey period. Additionally, businesses state that they have not witnessed benefits of digitalisation yet.
The shift to nomadic working poses challenges. According to this survey, 59.5% of those who worked from home or had employees working from home or as nomadic workers, were familiar with HMRC’s working from home guidance. Whilst this percentage might look relatively high, these workers now form a significant part of the workforce, with over 63% of respondents stating that they were working from home or as nomadic workers.
There is definite evidence from the survey that guidance to business is improving. Many respondents rated the ease of understanding written correspondence and the information on YouTube videos highly. Whilst there are still problematic HMRC forms, the numbers here are relatively low and although there are remaining frustrations with GOV.UK, these are also relatively low.
Another important message is that respondents continue to express a strong desire to speak to a human advisor. Satisfaction levels on response times for telephone calls remains low, with respondents being dissatisfied with this service for that reason.
Of the responses, 86.9% came from businesses and 12.7% from tax agents. This represents a significant shift from 2022 when 67.8% of responses were from businesses and 32.2% from agents.
...
