Asking for a rate increase on contract extension?

[northernladuk]

Try getting one from capita, like blood from a stone, a very slow rolling stone that doesn't reply to emails.

I thought capita were on fixed margins?

[kaiser78]

Agencies will pull all sorts of tricks.

I had it once. Knew the agency was on an excessive margin. Tried to get an increase out of this etc. Discussed that I knew the score and that lets get this sorted but leave client out of it.

So what did agent do? Go straight to client and tell them I'd told them raise or Im off. Of course, client already paying well over the odds due to agency huge margin just thinks - greedy bugger.

That's why I go straight to the client (certainly in this instance, appreciate not necessarily in all instances).