Response times of a month are obviously crap...staff turnover shouldn't directly relate to response times though.
It's a fact of life that people don't stay at the same job forever. A typical accountant training contract is 3 years (depending upon level). It's probably realistic to say that in year 1 they wouldn't have too much client contact (certainly not answering tax questions), year 2 they'll start to have some contact, year 3 they'll maybe get a portfolio of clients, then year 4 they'll be qualified and be lured off elsewhere with promotion/salary promises. So from a client's perspective, a year or two before a main contact leaves is probably normal.
People simply don't stay in jobs for 40+ years anymore, it doesn't mean the employer sucks or there are other nasties which should scare clients off.
Smaller accountancy firms probably do better on this, as the owners will be more hands on, and they themselves are less likely to move on.
It's a fact of life that people don't stay at the same job forever. A typical accountant training contract is 3 years (depending upon level). It's probably realistic to say that in year 1 they wouldn't have too much client contact (certainly not answering tax questions), year 2 they'll start to have some contact, year 3 they'll maybe get a portfolio of clients, then year 4 they'll be qualified and be lured off elsewhere with promotion/salary promises. So from a client's perspective, a year or two before a main contact leaves is probably normal.
People simply don't stay in jobs for 40+ years anymore, it doesn't mean the employer sucks or there are other nasties which should scare clients off.
Smaller accountancy firms probably do better on this, as the owners will be more hands on, and they themselves are less likely to move on.
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