Refusing to pay?

[TRG]

Hello,

Just need a bit of advise, my company deals with retail and internet sales. We signed up with a delivery company and only used them for 3 weeks, within the 3 weeks this happened:

They messed up 5 out of 21 deliveries
They spent time looking at our goods in house measuring etc and sent the wrong size truck to pick them up
They never get back to us
They said they would never contact our customer (Which they did and said they couldn't deliver due to payment problems) they then said sorry to us as the account was fine which did us damage
A lot more happened.

We then had a meeting with the franchise manager who told us he was sorry the service he gave us was far below par and should never of let us go with him. We spoke about the invoice as it was over priced and he got it reduced only to try and take (from dd) the old amount out of our account (which we stopped)

There are many more issues we have and just wondered where I stood if I refused the £700 payment? They admit the service was just non excitant and they still don't get back to us when we are disputing this.

Thanks in advance for any tips.

[LisaContractorUmbrella]

Hello,

Just need a bit of advice, my company deals with retail and internet sales. We signed up with a delivery company and only used them for 3 weeks, within the 3 weeks this happened:

They messed up 5 out of 21 deliveries
They spent time looking at our goods in house measuring etc and sent the wrong size truck to pick them up
They never get back to us
They said they would never contact our customer (Which they did and said they couldn't deliver due to payment problems) they then said sorry to us as the account was fine which did us damage
A lot more happened.

We then had a meeting with the franchise manager who told us he was sorry the service he gave us was far below par and should never of let us go with him. We spoke about the invoice as it was over priced and he got it reduced only to try and take (from dd) the old amount out of our account (which we stopped)

There are many more issues we have and just wondered where I stood if I refused the £700 payment? They admit the service was just non existent and they still don't get back to us when we are disputing this.

Thanks in advance for any tips.

What was the original bill? If they successfully delivered 16 parcels and the comment regarding your financial stability did you no harm in terms of loss of sales then is £700 reasonable?

[TRG]

Thanks for your reply, even though 16 were successful it was hard work and a lot of hours chasing our end. We have had customers say they wouldn't use us again and on the finance side the bill hasn't really changed. From start to finish the franchise manager has agreed openly that the service has been so so so poor and they started with us all wrong.

[LisaContractorUmbrella]

The fact that you had to chase them on the 16 successful deliveries really has no bearing as they did what they agreed to do. If you have proof from your customers of their dissatisfaction with your company that was a direct result of the poor service from the haulier then that would certainly be a bargaining point. I would suggest that you come up with a figure that you would be comfortable paying and the approach them with that - they will either say yes or no but it will give you a starting point for negotiation.

[Safe Collections]

I would suggest that you come up with a figure that you would be comfortable paying and the approach them with that - they will either say yes or no but it will give you a starting point for negotiation.

We would concur with this assessment, find a figure you are willing to pay and make an offer in full and final settlement. But make sure you get everything in writing/email.

That way, if no agreement is reached and they ask a third party to collect, you have evidence of a dispute and crucially, you can show you tried to reach an amicable agreement.