Agency non-payment of invoices - How long before you start complaining to them?

**Hex** · 28 June 2011, 13:01

Originally posted by psychocandy View Post

Fair point about the bank account which is why I was OK about it.

My original invoice was 1st June but the most recent one (amended version with VAT and bank account details on) was 20th June. No payment terms specified in contract but my invoice quotes 14 days.

Does this mean 14 days from amended version?

Thing is they promised me it would be paid and it hasnt and no-one is replying to my emails. This is the problem.

If the contract doesn't say anything, then it is 30 days from receipt of invoice I believe. You can't just state 14 days on your invoice. It's what the contract says (or doesn't!) that counts.

**SueEllen** · 28 June 2011, 15:21

If the payment is 48 hours late then PICK UP THE PHONE AND TALK TO THE AGENCY. Don't just send them loads of emails.

If the agency is any good they will get in touch with the finance department and find out why the payment is late.

It could be your own bank that is at fault.