Or has anybody else noticed these same things about Parasol...
1. They have jacked up their monthly payroll charges by about £20, to £80 in the last month without notice. They seem to have a have a habit of doing this.
2. Whilst charges have escalated, the service levels (both telephone and email support) are now abysmal - I have been chasing one fairly standard tax query for a month now with no impetus from Parasol to solve it.
3. The online "chat" supoprt feature which used to work so well in answering brief questions has now been inoperational since January despite repeated assurances that it will be "running again shortly".
Can anybody suggest a good alternative?
Thanks.
1. They have jacked up their monthly payroll charges by about £20, to £80 in the last month without notice. They seem to have a have a habit of doing this.
2. Whilst charges have escalated, the service levels (both telephone and email support) are now abysmal - I have been chasing one fairly standard tax query for a month now with no impetus from Parasol to solve it.
3. The online "chat" supoprt feature which used to work so well in answering brief questions has now been inoperational since January despite repeated assurances that it will be "running again shortly".
Can anybody suggest a good alternative?
Thanks.
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