Dip in Level of Service from Nixon Williams

[Maslins]

Ego a terrible thing...

Isn't it more stereotypical accountant lack of imagination? I say that as someone who set up Maslins Ltd, with my surname being Maslin.

[simondolan]

I would imagine one therefore rightly regrets naming their business after their own moniker, thus not something to repeat.

Oh, wait.
;-)

Haha - that made me laugh. Ego a terrible thing...

[northernladuk]

Not happy with their service either.

Vantage is poor.

They really need to update their service and the software, maybe even move to FreeAgent.

Might be an idea to change your username before complaining about your accountant?

[ChrisHadfield]

Not happy with their service either.

Vantage is poor.

They really need to update their service and the software, maybe even move to FreeAgent.

[rocketjet]

Looks like you might be able to get them back nice and cheap looking at the recent carry on's

If you wait long enough, you maybe able to pickup at a discount for £1.

[rogerfederer]

Hasn't been anything to do with me since Sept 2014.

I would imagine one therefore rightly regrets naming their business after their own moniker, thus not something to repeat.

Oh, wait.
;-)

[northernladuk]

Hasn't been anything to do with me since Sept 2014.

Looks like you might be able to get them back nice and cheap looking at the recent carry on's

[simondolan]

That's the problem with trying to manage a business from a Monegasque palazzo.

Hasn't been anything to do with me since Sept 2014.

[Brenning]

Add me to the list of people not happy with the service levels at NW

[Waldorf]

I was with NW for years as a contractor. Then went permie and only 3 months ago got back to contracting. So far for 3 months the service has been very bad. I feel really disappointed because emails are never answered until you phone or send several repeated emails and even then some of the points from some emails are left unanswered, so you have remind then saying "thanks for replying, but you have missed this though".
Online chat is totally useless as the person manning the chat is in a different office to most of the accountants, so he was clueless and was actually asking me the phone number of the person I deal with as apparently he does not keep phone numbers! How professional is that? Wouldn't you keep phone numbers of your colleagues when you are manning an online chat for your company's website?!

The greatest ridiculousness is that the vantage online portal does not let you take printouts or save pdfs or csvs of your own expenses! I am astonished that no other contractor has asked for this! I was told it is not a current feature and "we apologise for the inconvenience". What self-respecting accountancy company does not let you take spreadsheets of your expenses to keep for your records?! Bizarre. I even tried taking screenshots, but then the description column hides most of the description! Madness.

Very sad to hear but I’ve heard many similar stories recently, such a shame to see a solid reputation trashed in just 3 years.