Accountant claiming tie in period

[SueEllen]

They are now saying they will waive the six month tie in as "good will" and I will pay them for one month.

Looks like they fecked up.

[tiggat]

Looks like they fecked up.

Doesn't look like it's the first time, there are other bad reviews of Clear Accountancy Solutions on Google.

[SueEllen]

Doesn't look like it's the first time, there are other bad reviews of Clear Accountancy Solutions on Google.

While a contract in the UK don't have to be written down, you need to be very careful when getting people to agree something on your website which you later use as part of a contract.

[Maslins]

The bit about tick boxes on websites interests me. 1-2 years ago we moved from sending out letters of engagement which someone needed to e-sign, to it instead basically being a tick box on a website. Reason being it made it one more streamlined process for the client to sign up, do everything in one place. We checked with the ICAEW, and they seemed fine with it (ie ticking a box rather than signing anything). Perhaps relevant that the client does have to tick it, as opposed to not untick it...ie it does require their action to confirm.

In practice I think Ts & Cs with businesses run by decent people are a bit of a formality. We inevitably lose clients from time to time for a variety of reasons, and we normally just agree with the client what makes sense in terms of the ending of the billing. I don't think either we or a client has ever resorted to "but the engagement letter says...", as if you're at that stage, the relationship is already soured so both parties have lost IMO.

[ContrataxLtd]

In practice I think Ts & Cs with businesses run by decent people are a bit of a formality. We inevitably lose clients from time to time for a variety of reasons, and we normally just agree with the client what makes sense in terms of the ending of the billing. I don't think either we or a client has ever resorted to "but the engagement letter says...", as if you're at that stage, the relationship is already soured so both parties have lost IMO.

Agree with this bit entirely, we've never once had to resort to the engagement letter as see it as a formality more than anything.

Martin
Contratax Ltd

[radish2008]

But many sites have a tick box that says you agree to their terms and conditions so I think they can.

You will also have signed it as well.

It's not already ticked though - if it is already ticked you could easily miss it as the OP has. Tell them to do one.

[Chart Accountancy]

Engagement letter to me is preferable compared to a tick box on a website. An engagement letter covers responsibilities of both parties and make it all clear. If the content of the website has been changed, how it can be proved what was ticked a few years ago.