As if it couldn't get any more ridiculous...
When I called them I was told I'd need an activation code for online/telephone banking. Which I requested and one duly arrived by SMS the next day. I called them up and quoted the number, it seemed to work just fine and they put me back through the phone system to choose a pin number. I then asked to set up a payment over the phone, but there was a technical glitch and I was short on time by this point so I said I'd call back this week to do it.
Just called them tonight, and they said that because I've ordered a card reader they can't do it over the phone, unless I order an activation code - which would be sent by post within 3-5 working days!
You can't make this nonsense up. I'm laughing about it because there's absolutely nothing else I can do.
Chances are that I can't get another account opened in time for my next invoice to be settled. So I may as well just persevere with getting this account to function properly, and then take time to choose an account with a bank that knows its arse from its elbow.
I accept that I might have been a bit naive about what I had to do to get the account functioning how I needed it. But now I've made a lot of effort and it seems RBS are largely incapable of what should be a simple and standard thing.
When I called them I was told I'd need an activation code for online/telephone banking. Which I requested and one duly arrived by SMS the next day. I called them up and quoted the number, it seemed to work just fine and they put me back through the phone system to choose a pin number. I then asked to set up a payment over the phone, but there was a technical glitch and I was short on time by this point so I said I'd call back this week to do it.
Just called them tonight, and they said that because I've ordered a card reader they can't do it over the phone, unless I order an activation code - which would be sent by post within 3-5 working days!
You can't make this nonsense up. I'm laughing about it because there's absolutely nothing else I can do.
Chances are that I can't get another account opened in time for my next invoice to be settled. So I may as well just persevere with getting this account to function properly, and then take time to choose an account with a bank that knows its arse from its elbow.
I accept that I might have been a bit naive about what I had to do to get the account functioning how I needed it. But now I've made a lot of effort and it seems RBS are largely incapable of what should be a simple and standard thing.
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