Chruchill Knight's "Snapshot"

[Michael at BI Accountancy]

Agree with both Alan and Maslins,

We have had a couple recently switch from CK.

There model definitely comes close to the MSC legislation!

[Darren at Fox-Bartfield]

CK

Ditto (with the exception of the MSC comment).....interviewed one of their BDM's a couple of weeks ago, very interesting stats.

[Alan @ BroomeAffinity]

Ditto.....interviewed one of their BDM's a couple of weeks ago, very interesting stats.

Care to share? I'm guessing huge churn rates?

[ChurchillKnight]

Hi all

I have been using CK for just over two years and found their remittance advices a straightforward way of keeping tabs on my companies position and the amount I could withdraw as a dividend.

This has all changed now with the introduction of their website 'Snapshot'. No more remittance advices, instead just half a dozen amounts (cash at bank, corporation tax payable, available dividend and a couple of others). No way of validating VAT or HMRC amounts payable and a general lack of transparency.

My first experience has been a nightmare, the dividend available if I calculate using the remittance format and actual figures is almost £2,000 less that what the Snapshot tells me. On querying this, the amount changed twice within hours as they pressed random buttons and the current amount suggested is now even higher!!

Has anyone on the forum any similar experience?

Dear Realaledrinker,

Thank you for your time yesterday whereby a Senior Member of our Accounts Production Team acknowledged the points you have raised. We are delighted that you have found our Remittance Notification system efficient over the last two years and completely appreciate that the transition to our new web-based Financial Snapshot has not been as smoothly implemented on your account as we would have liked. As discussed yesterday, we are looking to act on our recent client feedback to provide a more detailed breakdown for our clients which would closer resemble the layout that they have been used to seeing.

We would like to apologise for the initial confusion caused when your company transferred to this new system and would be more than happy to provide you with more personal guidance/assurance should you contact the Senior point of contact that you were assigned yesterday.

Thank you again for your time yesterday, we greatly value our clients' feedback and look forward to alleviating your concerns with this new system through some of the additional improvements being made over the next few weeks/months.

Kind regards,

Alex from Churchill Knight

[Alan @ BroomeAffinity]

Fair play to Alex.

[realaledrinker]

Dear Alex

Thank you for your post.

I note your comments but will continue to use the structure established by your remittance advices to work out what I can withdraw from my company in the way of dividends, pending delivery of the promised 'more detailed breakdown'.

Realaledrinker