newbie questions

[Emperor Dalek]

In the nicest possible way

Oh, and go easy on the 'mate' bit. Sound like you're trying too hard...

Yes, it helps if you say you're called Trevor and try and engage in small talk about the weather and last night's football results before telling the other person you can't help them and have to terminate the call.

[Emperor Dalek]

We Daleks are renowned for our sense of humour.