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Previously on "This computer is not running genuine Windows."

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  • Sysman
    replied
    Originally posted by VectraMan View Post
    And you still get windows updates? I tried the uninstall, rebooted, now windows update tells me the service isn't running.

    To be fair, I switched off and went to bed at that point so maybe it's okay.
    Not sure about Win7 but when this happened to me with Win8, the updates kept coming and it got me through a Patch Tuesday OK.

    I had to look carefully but somewhere on the warning screen was a button to press for re-activation.

    Needless to say, reactivation wasn't the simple process they claimed it to be. The twunts really want you to buy another licence.

    I've seen claims that reactivation can be done via the internets, and maybe that's the case for US customers, but I had to do it by phone.

    Activation tips:

    First of all, gird your loins for an unpleasant experience.
    • if you operate a swearbox, buy a bulk contribution; you might need it
    • bear in mind that it is not in Microsoft's interest to make this easy - their unstated aim is to make you buckle and cough for a new licence

    1. take a screenshot and print it out; the default font is too small to read when your eyes are filled with tears of rage, so enlarge the image it before you print
    2. you will want to write the results down, not enter them directly into the computer; arm yourself with a reliable writing implement, plus backup just in case
    3. if they offer an international toll-free number ignore it, 'cos it didn't work for me
    4. don't hangup when it sounds as though you have a bad connection, this happens every time you call and is part of the Windows Activation Experience
    5. once you have battled your way through the voice menu, you are ready to start bashing in the numbers on your printout
    6. the numbers are in groups of 7 digits; times 9; there must be a check digit involved because if you get a group wrong the system tells you so straight away and asks you to input it again
    7. Oh, did I mention that the above step doesn't work on the kind of smartphone that dims the screen when you hold it to your head? Hang up and dig out your hands free kit.
    8. repeat step 7 using the hands free kit, only to discover that after typing a group of numbers the screen dims anyway and you lose your place
    9. have a moment's regret that you gave up your landline
    10. remember how much that landline cost and what a hassle it was to get fixed when it went down, and decide you made the right decision
    11. dig out that ancient but trusty Nokia from your cupboard and start again
    12. Finally you get to hear the activation code which is also done in groups of digits; you get the chance to go back for a repeat or go forward after each group, and there's an option to have the lot repeated at the end; for the sake of your sanity, do go for the repeat


    At this point a good cup of tea is probably your best option.

    Next, enter the codes into the Activation screen, wait for a bit and savour how you have beaten a system which really wanted you to cough up again for a fresh licence.
    Last edited by Sysman; 24 September 2013, 17:20.

    Leave a comment:


  • Cliphead
    replied
    Originally posted by VectraMan View Post
    And you still get windows updates? I tried the uninstall, rebooted, now windows update tells me the service isn't running.

    To be fair, I switched off and went to bed at that point so maybe it's okay.
    No problems with updates however I changed the settings so that I get notified but choose what updates to install. If KB971033 appears on the list I uncheck it (and hide it), then carry on installing the other updates.

    Leave a comment:


  • VectraMan
    replied
    Originally posted by Cliphead View Post
    Then find, download and run;

    removewat 2.2.6

    Did just that yesterday with a Win7 install that actually was genuine. Honest.
    And you still get windows updates? I tried the uninstall, rebooted, now windows update tells me the service isn't running.

    To be fair, I switched off and went to bed at that point so maybe it's okay.

    Leave a comment:


  • Cliphead
    replied
    Originally posted by greenlake View Post
    Uninstall MS update KB971033.
    Then find, download and run;

    removewat 2.2.6

    Did just that yesterday with a Win7 install that actually was genuine. Honest.

    Leave a comment:


  • mudskipper
    replied
    Originally posted by VectraMan View Post
    I did replace a hard disk; one half of a mirrored set a couple of months ago. Nothing went wrong then, and even if it had I'd expect to have to activate again.

    I bought this copy when W7 was released - 2 years ago? So if there were anything dodgy about it, surely it would have complained before now.
    Lots of people complaining about the message after changing hard disks.

    Possible solution here... "Not running genuine Windows" error message after recovery. | Knowledge Base

    Leave a comment:


  • Spacecadet
    replied
    Have you called Microsoft?
    I know this might be shocking news.. but they might actually be able to help a customer who has a problem with one of their products

    Leave a comment:


  • VectraMan
    replied
    Originally posted by mudskipper View Post
    Have you changed your hardware configuration?
    I did replace a hard disk; one half of a mirrored set a couple of months ago. Nothing went wrong then, and even if it had I'd expect to have to activate again.

    I bought this copy when W7 was released - 2 years ago? So if there were anything dodgy about it, surely it would have complained before now.

    Leave a comment:


  • greenlake
    replied
    Uninstall MS update KB971033.

    Leave a comment:


  • amcdonald
    replied
    Originally posted by mudskipper View Post
    Have you changed your hardware configuration?
    I've got mine in a new machine with only the original hard disc which is now used as a data disc due to the addition of an SSD for a boot disc and still it activated fine (But that was a full pro version not an OEM)

    I would contact MS because I it sounds like either a virus or a hooky retail copy (they do exist due to good imitation packaging)

    As it shouldn't be the latter, it's most likely a virus, I'd first wipe the machine, reinstall and try activating again

    If that fails contact Microsoft about it

    Leave a comment:


  • mudskipper
    replied
    Originally posted by VectraMan View Post
    So says my Windows 7 desktop PC. And unfortunately there doesn't seem to be a "Yes it ******* is!" option on the dialog. And before anyone says it, this is actually running a retail boxed (not OEM) copy I bought direct from MS. So what I want to do is find a Microsoft employee, punch him repeatedly whilst shoving the invoice in his face and demand a grovelling apology for calling me a software pirate. But failing that, I'd be happy to just fix it.

    Does anyone know how this stuff works? Their website says something vague about malware or activation exploit software, but certainly MSE doesn't find anything. I tried entering the code again and reactivating, which says it works, but the message keeps coming back. Nothing's stopped working yet, but I think I now won't get updates, which obviously I want.

    Does the message suggest somebody else has nicked the activation code I'm using?
    Have you changed your hardware configuration?

    Leave a comment:


  • VectraMan
    started a topic This computer is not running genuine Windows.

    This computer is not running genuine Windows.

    So says my Windows 7 desktop PC. And unfortunately there doesn't seem to be a "Yes it ******* is!" option on the dialog. And before anyone says it, this is actually running a retail boxed (not OEM) copy I bought direct from MS. So what I want to do is find a Microsoft employee, punch him repeatedly whilst shoving the invoice in his face and demand a grovelling apology for calling me a software pirate. But failing that, I'd be happy to just fix it.

    Does anyone know how this stuff works? Their website says something vague about malware or activation exploit software, but certainly MSE doesn't find anything. I tried entering the code again and reactivating, which says it works, but the message keeps coming back. Nothing's stopped working yet, but I think I now won't get updates, which obviously I want.

    Does the message suggest somebody else has nicked the activation code I'm using?
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