Phone network call centres - your opinions... - Contractor UK Bulletin Board

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Pogle replied

13 January 2010, 12:16
I have a phone on an Orange Business plan.
There is a different number to call for business customers, it is free and I can only report I've been very happy with the customer care service I've received both as an Orange Business and Private customer.
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Clippy replied

13 January 2010, 11:57
Originally posted by chrisl View Post

Are Orange free to call, anyone know?

Suggestion: Check their website.
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chrisl replied

13 January 2010, 11:37
Are Orange free to call, anyone know?
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chrisl replied

13 January 2010, 11:36
Originally posted by Ardesco View Post

Out of interest, if you are quite happy with 3 why are you looking to change? Nowadays if I find somebody competent who can give me a decent level of service I stick with them as it's not an easy thing to find any more.

I want to stay with them but i seem to find their deals rubbish these days. When i joined them 5 years ago they were the cheapest around, now they are offering me a BB 9700, 750mins, umlimited messages and interest for £40 per month where as i can get a new Orange contract and they do 700mins/unlimited texts on the dolphin plan for £20 or i could get 1200mins/unlimited text for £30. Therefore i cant justify giving 3 another £10/15 when i dont have to. They just cant match the other deals.

Maybe if i give them a call again and tell them that they will try and keep me with them, after all i have been a customer for 5 years.
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MarkOD replied

12 January 2010, 16:10
o2 are good as you can call from your handset and Orange are good also.
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Ardesco replied

11 January 2010, 20:15
Originally posted by chrisl View Post

Now im looking for a new contract but first i want to know what is the customer service like and do you have to pay to ring them?

I am currently on 3, customer service i am happy with and they answer quite quickly.
The main thing is they do not charge you to call their customer service number which is 333 from your mobile.

What do other providers charge as i dont want to change providers to find everything i ring customer services it costs me £10.

Out of interest, if you are quite happy with 3 why are you looking to change? Nowadays if I find somebody competent who can give me a decent level of service I stick with them as it's not an easy thing to find any more.
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Clippy replied

11 January 2010, 18:54
Originally posted by chrisl View Post

Now im looking for a new contract but first i want to know what is the customer service like and do you have to pay to ring them?

I am currently on 3, customer service i am happy with and they answer quite quickly.
The main thing is they do not charge you to call their customer service number which is 333 from your mobile.

What do other providers charge as i dont want to change providers to find everything i ring customer services it costs me £10.

O2 pay monthly is free to call from your O2 handset (dial 202) and it has UK based call centres too.
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chrisl started a topic Phone network call centres - your opinions...

11 January 2010, 18:29
Phone network call centres - your opinions...

Now im looking for a new contract but first i want to know what is the customer service like and do you have to pay to ring them?

I am currently on 3, customer service i am happy with and they answer quite quickly.
The main thing is they do not charge you to call their customer service number which is 333 from your mobile.

What do other providers charge as i dont want to change providers to find everything i ring customer services it costs me £10.
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