Has anybody had the misfortune of dealing with ING Luxembourg

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petergriffin replied

21 January 2014, 20:45
Originally posted by KentPhilip View Post

How much was the deposit?

Not much, but I volunteered to transfer more than needed to open the account, so that I didn't have to make a 2nd transfer later. And they have had the money for 4 weeks and not replying at all.

This is fraud.

I am talking of ing.lu not ing.nl. I also have an account with ING NL. The Luxembourg one should have been my second account.

Not sure how to go further. Obviously they don't seem to care.
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KentPhilip replied

21 January 2014, 09:53
How much was the deposit?
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norrahe replied

21 January 2014, 08:44
Originally posted by Mich the Tester View Post

Oh dear, ING. I used to bank with them. Switched everything to Rabobank after the umpteenth feck-up by ING. Didn't you get local advice before coming to NL? Norrahe and I are both here already.

Why on earth ING???

I'm with Rabobank and also have accounts with ABN
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Mich the Tester replied

21 January 2014, 08:31
Oh dear, ING. I used to bank with them. Switched everything to Rabobank after the umpteenth feck-up by ING. Didn't you get local advice before coming to NL? Norrahe and I are both here already.
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petergriffin started a topic Has anybody had the misfortune of dealing with ING Luxembourg

20 January 2014, 21:30
Has anybody had the misfortune of dealing with ING Luxembourg

A month ago I requested to open a personal bank account with ING Luxembourg. You need to be resident in Holland, Belgium, France or Spain and I am now in NL.

Sent my first deposit, photocopied all the papers they needed, sent them special delivery. Three weeks no news.

I phoned them and they said that couldn't open the account because of missing stamp on my proof of residence (long story).

A bit if arguing over the phone, then I gave up and asked to have my deposit returned. Sure done, you might think. But: no confirmation that money will be returned, no replies to my emails, when I call them they take my name and let me hang on the phone for ages until I give up.

Surely somebody at the customer dis-service must have flagged my name.

Also sent a letter, no replies.

I rule out going to Lux. in person, what would you do?
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