Originally posted by MarillionFan
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Previously on "Airports and airline: a bunch of useless feckers the lot of them."
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Originally posted by suityou01 View PostIn the Dog and Duck.
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Originally posted by MarillionFan View PostBeen threatened with arrest 3 times in 24 hours by attempting to look at the flooded bridge in Bradford on Avon. Police are a joke.
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Originally posted by cojak View PostCowards and cravens the lot of them.
BBC News - Thousands hit by floods and power cuts at Christmas
Police having to step in to be their customer service reps??
This happened to me last year as well. People want to be told things - they want information and the impression that the airlines at least care a smidgen and empathise with them. They don't want BAA staff angrily saying 'it not our fault your airline has gone home for the night' they want them to empathise and at least offer a little comfort - kettles of instant coffe and cheap biscuits served with a smile and offers of help to those with little ones goes a long way to sooth frayed nerves and disappointment.
Were the feck is their service management???
Useless bunch of incompetent arses....
Still not as bad as Eurostar Brussels. Six hour delay, cafeteria and customer assistance desk closes. Not even drinking water available.
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Poor customer service is no excuse for violent or aggressive behaviour.
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Originally posted by MarillionFan View PostBeen threatened with arrest 3 times in 24 hours by attempting to look at the flooded bridge in Bradford on Avon. Police are a joke.
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Originally posted by cojak View PostCowards and cravens the lot of them.
BBC News - Thousands hit by floods and power cuts at Christmas
Police having to step in to be their customer service reps??
This happened to me last year as well. People want to be told things - they want information and the impression that the airlines at least care a smidgen and empathise with them. They don't want BAA staff angrily saying 'it not our fault your airline has gone home for the night' they want them to empathise and at least offer a little comfort - kettles of instant coffe and cheap biscuits served with a smile and offers of help to those with little ones goes a long way to sooth frayed nerves and disappointment.
Were the feck is their service management???
Useless bunch of incompetent arses....
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This is what happens when the state loses the trust of the citizenry.
Pathetic customer service from airlines. Always hiding. They deserve to go bankrupt most of them.
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