UK take-up of e-gov services

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bogeyman replied

23 May 2006, 14:37
In line with Accenture’s findings...

Accenture’s findings generally follow this outline...

1) Accenture are brill !!!

2) Accenture need more money

3) Accenture are totally inept, but very good at covering up and laying off blame

4) Accenture can't actually make stuff that works

5) Accenture are crap and employ doom-brained idiots from top to bottom.

6) Accenture EXPECTS and DESERVES to win every Govt contract regardless or our pathetic track record of endless failures

7) Accenture - because we're vaguely French-sounding !
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threaded replied

23 May 2006, 14:22
You've forgot an option: 'I trust you because to say otherwise is liable to land me in jail as a terrorist.'
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ratewhore replied

23 May 2006, 14:18
Don't think I want an implicit trust with the govt.

Besides, I'd like to see the definition of trust used here. Are we talking 'I trust you cos you're the govt and you'd never let me down' or are we talking 'I trust you because I've validated your security token correctly'?

Big difference...
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Swamp Thing started a topic UK take-up of e-gov services

23 May 2006, 12:30
UK take-up of e-gov services

In today's news postings:

"In line with Accenture’s findings, the consultant said the “next wave of leading” government agencies will deliver customer service that builds an implicit trust between citizens and government, to surpass “citizen satisfaction.”"

Gawd, talk of jam tomorrow and believing your own hype. I'm not sure any amount of systems improvement or joined-up govt will build "implicit trust between citizens & govt". How we start from the top and have Tone and El Gordo talking truthfully (about anything) first.

As for e-gov systems, well, how about server availability, logical interfaces, meaningful on-screen help, allowing one PIN and password to access all menus (not have one for VAT, one for self-assessment, one for CT and so on...)? Perhaps if things were simplified, more folk would use online services.

Can anyone remind me again which contractors designed the HMRC site?
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