Me: So you won't make a payment unless I send you a bank statement, even though you know the account the payment is to go to.
SmallishCo: We need a bank statement to know that it is your bank account.
Me: I went paperless ages ago.
SmallishCo: (shrugs)
Me: Even BigCo offer 3 or 4 alternatives to an actual hard copy Bank Statement for proof of id
SmallishCo: Well we don't
Argggggggghghhhhhhh!!!!!
