Reply to: Is there a law against this?

[MarillionFan]

Jog On. I know you got over charged but popping out and doing this, this afternoon was just stupid!

Race protester gambles with his life | The Sun |News

[Jog On]

By the way, good luck Jog On. I hate fiddling barstards.

Thanks

[Doggy Styles]

I shall investigate this as well - thanks

By the way, good luck Jog On. I hate fiddling barstards.

[Jog On]

My friends had this last year when we had our girlie holiday. LCH don't make it clear that they then rebook you on to budget airlines. She eventually got her money back, but what she did was threaten (sp?) them about data protection as nowhere in their bumph do LCH tell you they they will be passing your CC details onto a third party. The bank statement will not show LCH, it'll show Ryanair as the payee. Perhaps you could try that?

It did take her months to get the money back but she did do it. She does work in the travel industry though, so I don't know if that helped her cause.

I shall investigate this as well - thanks

[cailin maith]

My friends had this last year when we had our girlie holiday. LCH don't make it clear that they then rebook you on to budget airlines. She eventually got her money back, but what she did was threaten (sp?) them about data protection as nowhere in their bumph do LCH tell you they they will be passing your CC details onto a third party. The bank statement will not show LCH, it'll show Ryanair as the payee. Perhaps you could try that?

It did take her months to get the money back but she did do it. She does work in the travel industry though, so I don't know if that helped her cause.

[Churchill]

I'm going to avoid any with Ryanair as they didn't help themselves to Mrs Jog's funds in her bank account. Much as lowcostholidays.com (Pikey I know! I'm building my trading account OK!) would love for me to be on the wrong end of Ryanair customer service I'm afraid the buck stops with LCH who as it turns out have quite a track record of helping themselves to people's money...

Go and torch their caravan!

[Jog On]

I'm going to avoid any with Ryanair as they didn't help themselves to Mrs Jog's funds in her bank account. Much as lowcostholidays.com (Pikey I know! I'm building my trading account OK!) would love for me to be on the wrong end of Ryanair customer service I'm afraid the buck stops with LCH who as it turns out have quite a track record of helping themselves to people's money...

[TheFaQQer]

A guy is sitting in the bar in departures at a busy airport. A beautiful woman walks in and sits down at the table next to him.

He decides that because she's got a uniform on, she's probably an off-duty flight attendant. So he decides to have a go at picking her up by identifying the airline she flies for, thereby impressing her greatly.

He leans across to her and says the Delta Airlines motto "We love to fly and it shows".

The woman looks at him blankly. He sits back and thinks up another line.

He leans forward again and delivers the Air France motto "Winning the hearts of the world".

Again she just stares at him with a slightly puzzled look on her face.

Undeterred, he tries again, this time saying the Malaysian Airlines motto "Going beyond expectations".

The woman looks at him sternly and says "What the f ** k do you want?"

"Ahhh", he says, sitting back with a smile on his face, "Ryanair".

[TheFaQQer]

Thanks for the replies all. We paid using a debit card so can't charge back.

They are saying it's Ryanair's tax and keep trying to fob me off onto them. I did actually call their customer service who said they'd audit the phone call and then accidentally cut me off soon after that.

I've asked them for the exact transaction records from the phone call. I suspect they'll lose/delete that. I think they forgot to add the Ryanair tax when they quoted us for the whole lot on the phone, but charging it automatically without explanation isn't the way to get around that. Also in the invoice it's listed as a transaction 'surcharge' which they told us would be £10 not £26 when they asked if we'd agree to it on the phone.

I've CC'd ATOL in all emails to them so we'll see what they say next. They keep just saying Ryanair over and over again and I keep saying "we trusted you with our card details and you helped yourself to an amount we didn't agree to".

Airline tax and mistake on their part or not - you don't help yourself to somoene's money when they've trusted you with the means to do so..

You'll get nowhere.

Ryan Air don't give a flying toss about their customers - they are regularly mentioned in complaints about airlines not meeting their legal obligations about compensation, so I can't imagine that you'll get anywhere with their customer complaints department. Actually, I'm astounded you managed to get any response at all.

Wait until you've had the flights, then file a small claims court case

[Jog On]

OK I just googled "lowcostholidays complaints" and there are a lot of negative reviews for this company saying they've taken more than was agreed from people's accounts.

I think it's time to go straight to the regulators.

[Jog On]

Thanks for the replies all. We paid using a debit card so can't charge back.

They are saying it's Ryanair's tax and keep trying to fob me off onto them. I did actually call their customer service who said they'd audit the phone call and then accidentally cut me off soon after that.

I've asked them for the exact transaction records from the phone call. I suspect they'll lose/delete that. I think they forgot to add the Ryanair tax when they quoted us for the whole lot on the phone, but charging it automatically without explanation isn't the way to get around that. Also in the invoice it's listed as a transaction 'surcharge' which they told us would be £10 not £26 when they asked if we'd agree to it on the phone.

I've CC'd ATOL in all emails to them so we'll see what they say next. They keep just saying Ryanair over and over again and I keep saying "we trusted you with our card details and you helped yourself to an amount we didn't agree to".

Airline tax and mistake on their part or not - you don't help yourself to somoene's money when they've trusted you with the means to do so..

[Old Greg]

Or try local trading standards. Not sure if ABTA will help (if they're a member).

[TheFaQQer]

To get you £16 back would be too costly. Just the court fees will cost you £200 +

Small Claims Court is £30 to file.

Given that the case wouldn't set any legal precedent and would cost the vendor significantly more to fight it, they would settle out of court and pay up.

[TheFaQQer]

Just ask for a breakdown of the costs.

Actually didn't a new tax kick in this month for holidays. So they may be right and just forgot about it.

Whether they forgot about it or not is a moot point - they offered the deal at one price, that offer was accepted, and the offer was then changed subsequently.

[TheFaQQer]

The law to which you refer to is called theft.

Forget about credit cards for a minute. Try this scenario.

You walk into the local corner shop to buy a loaf. That's £1.45 please says the cashier.
You hand over a £20 note and get 50p change.

Theft, pure and simple.

The contract is with the credit card company. They have significantly more clout than the individual. So see what they say.