Customer service

[AtW]

customers - good, prawns - bad.

[SueEllen]

Touch wood, I've had no problems with them - when the phone developed the known fault, they had a new one on the doorstep the next morning for me as a replacement for free.

Another company that treats business customers slightly better in their call centres.

However my local T-mobile shop has impressive customer service. Everyone in there is so shocked by it because the rest of the companies are so tulip.

[TheFaQQer]

FTFY...

Touch wood, I've had no problems with them - when the phone developed the known fault, they had a new one on the doorstep the next morning for me as a replacement for free.

[jmo21]

When then Desire launched, I rang T-Mobile and asked about it, but it wasn't on their system yet, so they advised me to ring back the following week.

Two days later, the same person rang me back to say that it was on the system now, and was I still interested in it.

I was impressed until I realised they are utterly tulipe in every other aspect but SALES

FTFY...

[TheFaQQer]

When then Desire launched, I rang T-Mobile and asked about it, but it wasn't on their system yet, so they advised me to ring back the following week.

Two days later, the same person rang me back to say that it was on the system now, and was I still interested in it.

I was impressed.

[MaryPoppins]

Yes, but you are a woman and hence spend inordinate amounts of time on the phone. You're probably keeping his company afloat

Wrong! I hate talking on the phone and rarely answer it!

Bit exclamation mark heavy there, apologies.

[doodab]

My mobile operator bake me a large cake two months before my contract expires, and deliver it to my door in a platinum carriage. The CEO of Orange leaps from the cake to announce my imminent upgrade.

Yes, but you are a woman and hence spend inordinate amounts of time on the phone. You're probably keeping his company afloat

[doodab]

You do need to get out a little bit more, don't you?

What is this 'out' of which you speak? Does it have an SDK?

[doodab]

Wait until a phone is out you want then upgrade or move.

Who is the operator btw? It may explain why they have phoned you up.

Vodafone. I don't why they phone me, they must have realised after 13 years of massive phone bills that I can't really be arsed shopping around

It does save me walking to the shop though, which is nice.

[MaryPoppins]

I just had a call from my mobile operator letting me know that my contract expires in a few months and if I want to I can upgrade now, so I can go and choose what phone(s) I want (two numbers, both due an upgrade soon) and they'll let me know what it will cost if it turns out not to be free (which it usually is).

I suppose I am a fairly valued customer as I do spend quite a bit with them for the two phones I have but it's nice to get a bit of personal attention isn't it, even if it's obvious they are just trying to retain me for another 18-24 months.

My mobile operator bake me a large cake two months before my contract expires, and deliver it to my door in a platinum carriage. The CEO of Orange leaps from the cake to announce my imminent upgrade.

[SueEllen]

So, Ms Doodab will get her own choice and I already have an unlocked HTC Desire, so what do I go for? At the moment none of them are screaming out at me. Shall I just wait until they have something I actually want? The HTC flyer perhaps?

Wait until a phone is out you want then upgrade or move.

Who is the operator btw? It may explain why they have phoned you up.

[Old Greg]

I just had a call from my mobile operator letting me know that my contract expires in a few months and if I want to I can upgrade now, so I can go and choose what phone(s) I want (two numbers, both due an upgrade soon) and they'll let me know what it will cost if it turns out not to be free (which it usually is).

I suppose I am a fairly valued customer as I do spend quite a bit with them for the two phones I have but it's nice to get a bit of personal attention isn't it, even if it's obvious they are just trying to retain me for another 18-24 months.

So, Ms Doodab will get her own choice and I already have an unlocked HTC Desire, so what do I go for? At the moment none of them are screaming out at me. Shall I just wait until they have something I actually want? The HTC flyer perhaps?

You do need to get out a little bit more, don't you?

[doodab]

I just had a call from my mobile operator letting me know that my contract expires in a few months and if I want to I can upgrade now, so I can go and choose what phone(s) I want (two numbers, both due an upgrade soon) and they'll let me know what it will cost if it turns out not to be free (which it usually is).

I suppose I am a fairly valued customer as I do spend quite a bit with them for the two phones I have but it's nice to get a bit of personal attention isn't it, even if it's obvious they are just trying to retain me for another 18-24 months.

So, Ms Doodab will get her own choice and I already have an unlocked HTC Desire, so what do I go for? At the moment none of them are screaming out at me. Shall I just wait until they have something I actually want? The HTC flyer perhaps?