Low morale' hits HM Revenue and Customs

[ThomasSoerensen]

I have moved into a position where they pay me more than I pay them annually.

I see it as they are working off the total payments I have made to them in my adult life.

I plan to send them a card the day the net accumulated balance between me and them reaches 0.

[HairyArsedBloke]

Example below of a recent interaction with HMRC.

My total interactions with Hector in the last ten years can be illustrated with the following graphic:

Which makes me feel:

[Moscow Mule]

Poor little mites.

[Zippy]

If the poor little things are suffering from low morale maybe they should stop reading this forum?

[Clippy]

Example below of a recent interaction with HMRC.
IMHO, they have moved beyond incompetence into sheer laziness.

October 2009
Receive a letter from HMRC advising me there is a shortfall in my NI contributions for a particular year.
Within a week of receiving this letter, I make payment via telephone banking making sure I quote the relevant reference number so my payment can be allocated correctly.

November 2009
Receive a letter from HMRC advising me they have received a payment from me but don't know where to allocate the payment!
Within a week of receiving this letter, I write to HMRC and include their original letter to me advising them what my payment was for.

January 2010
I call HMRC to confirm they have received my letter and they have allocated my payment accordingly - I also request written confirmation of this. Was advised my letter has been received but payment has yet to be allocated.

February 2010
I call HMRC to confirm they have allocated my payment accordingly and to request written confirmation of this. Was advised my payment has yet to be allocated.
After highlighting that it has been 5 months since payment was sent was advised it would be allocated today and written confirmation sent to me thereafter - which it was. Was lucky in that the woman I spoke to was helpful (and very apologetic).

[threaded]

Imagine earning millions of millions of pounds, and then having to give it all to Alistair Darling. I'd have low morale too.

Actually the tax system is so complex that the costs of administering it means HMRC costs an awful lot to run.

Just think how much extra it'd be if they had to do their own collections too! i.e. think on how much it costs your Co. to do your VAT each quarter, write the cheque, send it to them.

[MarillionFan]

It's pretty bad here actually. Tis true. But you should see what the buggers have got up their sleeves!!!

Cross reference DB with Ltd company meta data and a mining tool!

Sshhhh. I've said too much.

[BolshieBastard]

maybe if they could keep control of the paperwork they are sent they may be a little more motivated.

I won't go into the issues I have been having with the b0ll0ck juggling idiots but suffice to say I have had to issue most of my year end company paperwork 3 times, to different people in different offices, around the country

not to mention the number of semi threatening calls I have had telling me if I do not file my paperwork I may be liable for a fine........

and trust me my accounts were very very uncomplicated......

Yep. They even sent me a letter or rather my bank, with my surname missing and the amount I'd paid to HMRC asking 'why have you paid this amount to us?'

However, they HMRC, had already confirmed receipt of the payment and issued me with a certificate.

It was left to my bank to forward the letter asking 'why have you paid this to us?' because HMRC were too incompetent to check their own records, get my name right and marry that up to the receipt they'd already acknowledged.

[original PM]

maybe if they could keep control of the paperwork they are sent they may be a little more motivated.

I won't go into the issues I have been having with the b0ll0ck juggling idiots but suffice to say I have had to issue most of my year end company paperwork 3 times, to different people in different offices, around the country

not to mention the number of semi threatening calls I have had telling me if I do not file my paperwork I may be liable for a fine........

and trust me my accounts were very very uncomplicated......

[AtW]

Imagine earning millions of millions of pounds, and then having to give it all to Alistair Darling. I'd have low morale too.

You'd have high morale if in addition to doing the above you came to this country a decade ago with a few grand in cash and temporary student visa.

Liebor ****ed me over by removing taper relief retrospectively, but it is what it is - I'll just have to post on CUK less and make more millions in the free time that I get

[VectraMan]

HMRC does not waste vast majority of money they get - it's the job of the Govt.

Imagine earning millions of millions of pounds, and then having to give it all to Alistair Darling. I'd have low morale too.

[AtW]

And what about the morale of those of us that hand our hard-earned wonga over to the muppets for them to squander aimlessly??

HMRC does not waste vast majority of money they get - it's the job of the Govt.

[TiroFijo]

And what about the morale of those of us that hand our hard-earned wonga over to the muppets for them to squander aimlessly??

Maybe it should read 'low morals' then...

[shaunbhoy]

And what about the morale of those of us that hand our hard-earned wonga over to the muppets for them to squander aimlessly??

[TiroFijo]

The poor blighters at hmrc have low morale