Outsourced Data Centers

[swamp]

I'll change it for £10,000.

So would I! £12K is just the start with our outsourcer. For anything that involves using a CD you're looking at around the £90K mark. And if it involves any new technology then we have to pay for their training. But nobody cares because the taxpayer foots the bill here.

[threaded]

Is it just me or does outsourcing a companies server hosting needs result in a world of pointless access request forms, SLA's and not much ever getting done as requested.

Oh I don't know, it does have its upsides. For sheer comedy value one of my clients has their hosting with a company that keeps the servers in the rather expansive cellar of a building built in the middle of a drained swamp.

Yes, they have pumps to keep the average water level down.

Unfortunately, they don't have enough pumps for when there's been heavy rainfall, like a few days ago.

A servers top of rack, B servers bottom.

"Hey threaded, we seem to be losing all the B servers..."

[Clippy]

Which is why I always try to build a good relationship with the DC manager.

Helped me no end in my last gig when trying to get things done.

[the_duderama]

£12,000 to change an IP address.

I'll change it for £10,000.

[craig_m67]

.. a no risk deliverable, another bubble in the making.

[RichardCranium]

i hear middle earth rants from enterprise all day.

I know just what you mean. The hobbit operators can't read the screens in the machine room, you can't get a straight answer from the elves on the helpdesk and if it wasn't for the orcs beasting the users there'd be no bugger doing anything at all.

[EternalOptimist]

... i'm not helping with your objective (pulse) then

Ditch 'em.. #unts, plenty of other monkeys who can feed and water racks of tin. Especially if they're ignoring the basics (doco, SLAs, the customer and your potential CPDO).

here, have a beer.. and apologies for the point end comment.. i hear middle earth rants from enterprise all day.

This is that new drug I've been hearing about. A cross between LSD and cocaine, but it's legal, because its new. Whats it like Craig ?

[craig_m67]

... i'm not helping with your objective (pulse) then

Ditch 'em.. #unts, plenty of other monkeys who can feed and water racks of tin. Especially if they're ignoring the basics (doco, SLAs, the customer and your potential CPDO).

here, have a beer.. and apologies for the point end comment.. i hear middle earth rants from enterprise all day.

[Spacecadet]

pointless -> documentation (about the business), SLAs (to support the business) and .. not much getting done.

... you're not at the pointy end of your company are you. What are you trying to achieve, it's pretty std. stuff (worldwide)?

Very much at the pointy end, I own it!

Documentation and SLA's are not worth the paper they're written on if they're never referred back to once they've been put in action.

Trying to acheive? A lower pulse rate by means of ranting.
1 day long face to face, several phone calls, 10's of emails, 2 change requests and the accompanying 200 page design doc that I've spent the past 2 months writing and I'm still waiting for basic access to some systems

[craig_m67]

Is it just me or does outsourcing a companies server hosting needs result in a world of pointless access request forms, SLA's and not much ever getting done as requested.

pointless -> documentation (about the business), SLAs (to support the business) and .. not much getting done.
... you're not at the pointy end of your company are you. What are you trying to achieve, it's pretty std. stuff (worldwide even)?

[swamp]

£12,000 to change an IP address.

[Tingles]

Leave it!


That's my bread and butter!

[Spacecadet]

Is it just me or does outsourcing a companies server hosting needs result in a world of pointless access request forms, SLA's and not much ever getting done as requested.