Originally posted by threaded
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My ex-insurance company, during the process of a sizeable claim (CI Cover), tried to wriggle out of the claim, by telling me that there was a box called disclosure on my form. That I had ticked "No", and should have ticked "Yes".
Not having a full copy of the form (it was done mostly electronically), I couldn't check.
They said that they didn't have a copy of the form anymore, just the electronic record, which they printed out and didn't even have the Yes or NO box on it !
I then kept ringing over several days, until I finally got hold of a young lad I had never spoken to before. I asked for a copy of my documents and he said sure, no worries.
They arrived in the post the next day.
On the form, I had ticked Yes.
I wrote to the insurance company, accusing them at the very worst of deliberately and criminally giving me wrong information that could have led me to abandon a valid claim. At the best it was gross mis-management.
They replied "Thank you for pointing out a grave error in our administration. We are paying the claim immediately."
You've got to watch them.
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