Originally posted by threaded
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My ex-insurance company, during the process of a sizeable claim (CI Cover), tried to wriggle out of the claim, by telling me that there was a box called disclosure on my form. That I had ticked "No", and should have ticked "Yes".
Not having a full copy of the form (it was done mostly electronically), I couldn't check.
They said that they didn't have a copy of the form anymore, just the electronic record, which they printed out and didn't even have the Yes or NO box on it !
I then kept ringing over several days, until I finally got hold of a young lad I had never spoken to before. I asked for a copy of my documents and he said sure, no worries.
They arrived in the post the next day.
On the form, I had ticked Yes.
I wrote to the insurance company, accusing them at the very worst of deliberately and criminally giving me wrong information that could have led me to abandon a valid claim. At the best it was gross mis-management.
They replied "Thank you for pointing out a grave error in our administration. We are paying the claim immediately."
You've got to watch them.

When you send a letter to an insurance company it often never gets anywhere near them, but is routed to a BFO scanner at the Post Office / Service Provider that automatically opens, scans, reads your letter, and then emails the relevant text with a link to the image and various index numbers etc. to whatever business process, i.e. if you've had the accident shortly after getting married then it'll go to both the change name business process, and the claims business processes.
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