Jobs Galore - for Glasgow

[zara_backdog]

Brummies could work as interpreters.

Depends what you class as a Brummie, hopefully not someone from the Black Country Yam tecking the Mick Mich?

[Mich the Tester]

Try phoning Bangalore with a Glasgow accent. I can take 15 minutes to get the post code over.

Brummies could work as interpreters.

[Mich the Tester]

There are whole layers of middle manager types across the UK who are given a budget and incentivised to not exceed it, i.e. they are urged to control costs, use outsourcing etc. They do this for a couple years, hit their cost-related targets, pocket their bonus and move on. Rinse and repeat elsewhere.

Western Europe

[minestrone]

Is this really any use to customers? Personally I find a Glasgow accent even harder to understand than Bob Shawadiwadi's Bangalore drawl.

Try phoning Bangalore with a Glasgow accent. I can take 15 minutes to get the post code over.

[Mich the Tester]

If you can't handle the accents of your own country, it's hardly the fault of companies that do have UK call centres.

I guess they’ll be training or selecting people on how easily they’re understood. I’m serious; some accents are often hard to understand. Glasgow and Newcastle come to mind.

Anyway, I can understand Bob Shawadiwadi’s accent because I used to work in Birmingham.

[oracleslave]

And the reason they have not addressed it is that they only think in the short term.

HTH

I've always thought this was partly due to the way people are incentivised. There are whole layers of middle manager types across the UK who are given a budget and incentivised to not exceed it, i.e. they are urged to control costs, use outsourcing etc. They do this for a couple years, hit their cost-related targets, pocket their bonus and move on. Rinse and repeat elsewhere. What we should be doing is rewarding increased turnover, opening of new markets, diversifying into new markets etc. In other words revenue generation and not cost-cutting as this only benefist the short-term view. I could be wrong though...

[expat]

Is this really any use to customers? Personally I find a Glasgow accent even harder to understand than Bob Shawadiwadi's Bangalore drawl.

If you can't handle the accents of your own country, it's hardly the fault of companies that do have UK call centres.

[Mich the Tester]

Is this really any use to customers? Personally I find a Glasgow accent even harder to understand than Bob Shawadiwadi's Bangalore drawl.

[sasguru]

But when the rest of the UK is out of work, or too poor to afford insurance, who is going to buy their products ?

That is the key question that all UK companies who are hollowing out this country by out-sourcing have yet to address.
And the reason they have not addressed it is that they only think in the short term.

HTH

[BoredBloke]

Of the 500 new jobs, 250 are not going to happen until 2014 - if at all.

[minestrone]

Buying jobs in Labour areas.

When the grant runs out, these jobs will go to India.

And it is the SNP that are running the show here. Sadly.

[minestrone]

Buying jobs in Labour areas..

Labour could carpet bomb Glasgow and the locals would still vote Labour, they do not have to buy anything.

[Board Game Geek]

But when the rest of the UK is out of work, or too poor to afford insurance, who is going to buy their products ?

[DimPrawn]

The Scottish Government supported the expansion plans by offering the company a Regional Selective Assistance grant of £1.4 million.

Buying jobs in Labour areas.

When the grant runs out, these jobs will go to India.

[AlfredJPruffock]

SURANCE giant esure announced today that it was creating 500 jobs.


The internet and telephone-based company will recruit 250 new staff in Glasgow in the next 18 months and a further 250 by 2014.

Scotland's First Minister Alex Salmond said: "Today's news is a ringing
endorsement of one of Scotland's greatest strengths – our human capital.

"The skills, expertise and commitment of our workforce have secured this investment and expansion for esure Glasgow operations."

Esure already employs 610 staff in Scotland and the Equinox office in Glasgow is the largest of its three UK offices.

The Scottish Government supported the expansion plans by offering the company a Regional Selective Assistance grant of £1.4 million.

Mr Salmond said: "While Scotland is not immune from the effects of recession we must not forget that we have real strengths that will help our economy recover strongly.

"Not least of these is our outstanding workforce and global reputation for excellence in a number of key sectors including renewable energy, life sciences and financial services.

"Esure's decision is a strong reminder that, despite the huge challenges that key financial services companies are facing across the world, there are parts of the sector, like pensions and insurance, which are continuing to perform strongly in Scotland."

He also said a Financial Service Jobs Taskforce was to be created to assist those who needed support in "redeploying, transferring or retaining the skills of our workforce".