Reply to: More effin car woe!

[steve'O]

March 2003.

I think this is the key when buying anything, plus the "Fit for the use" clause.
Too many retailers, and Car sales is the worst, hide behind Manufacturers Warranty, when in fact you bought it from the dealer, that is where the contract was made...I'm glad you got them to fix it...try and get it on Watchdog

[BoredBloke]

The dealership has just been on the phone to say that they will fix it all for free under the warranty. Once we have the car back I'm going to complain to Peugeot UK about the poor levels of customer service and the fact that a main dealer is kn ocking out cars which fail within 200 miles of purchase - hardly inspires confidence in their brand.

[BoredBloke]

I will be getting in touch with pug UK today depending on their response. Customer service does not seem great here!

On the previous occasion when they failed to fix the problems which they are looking at now (2 weeks after it was bought) she asked for a courtesy car while it was being repaired. They wouldn't give here one because they didn't have any available - the reason was because the dealerships mechanics use them as their personal runabouts. A mechanic told her this while giving her a lift back home in one of the courtesy cars!

They have offered to go out for a drive to asses how she drives this ex-rental car to see if her tiny mileage has caused the damage as opposed to the 12k miles put on it by the customers of Avis! And we all know how hire cars get treated!

She has already told them that there is absolutely no possibility of us paying anything for this car. I would like to go further and hire a car and bill them for the cost. At the end of the day, having transport is needed when you live out of the way and have an 8 year old son who cannot see!

[Bagpuss]

I thought I might as well post an update on this.

The wife put the car back with the main dealers who couldn't find anything wrong, even though the door handle is still wobbly and sometimes fails to work and the car revvs its @rse off when pulling away.

That was a couple of weeks ago. This weekend I decided to drive it for the first time. The first thing I noticed was that the biting point for the clutch was so high that my knee was hiting the steering wheel. We set off and got about 2 miles. I was trying to join a motorway and its clutch started to slip and I could smell burning. I took it straight back to the dealers. Their response was

"Well it doesn't take long to burn out a clutch depending on how you drive"

So are they expecting me to take it that the clutch has gone on a car which has done 12k, of which my wife has done a couple of hundred.

Today she got a call from them. They wanted her to authorise them to strip the clutch and gearbox down. Her response was along the lines of 'I don't care what you do, I'm not paying for it' (it still has its manufacturers warranty on it) Again they tried the line that a clutch can burn out quickly story - given that she never needed a clutch on her last car in the 30k miles she did in it, why should she burn out on in this in a couple of hundred.

Then he said that he would speak to the sales people to get a reduced bill - ballooks to that, unless the bill is reduced to nothing!

The upshot of this is that she will not have the car tonight or tomorrow and is going struggle to get our disabled son to school.

I feel some very bad press brewing for the cheese eating surrender monkey motor company.

Speak to the peugeot UK area manager. I imported a 206 a few years ago from belgium (it was UK built). The garage didn't want to do the warrenty work, however after the Peugeot got involved they couldn't do enough.

I will never buy a Peugeot again, the build quality isn't good and their dealers stink. I only buy Jap cars now and I haven't had one single problem!

[BoredBloke]

Cheers for the links Prawn - Already have the trading standards one. But I will definately be in tough with the others if the matter is not resolved to my satisfaction.

[DimPrawn]

Okay time to turn up the heat.

email [email protected]

AA and RAC have a legal helpline for these sorts of things.

Makers orgs
SMMT - 020 7235 7000
ABS -0800 35 85 855

Dealers orgs
RMI - 08457 585350

Contact Trading Stds Office and Citizens advice.

Good luck.

[BoredBloke]

I thought I might as well post an update on this.

The wife put the car back with the main dealers who couldn't find anything wrong, even though the door handle is still wobbly and sometimes fails to work and the car revvs its @rse off when pulling away.

That was a couple of weeks ago. This weekend I decided to drive it for the first time. The first thing I noticed was that the biting point for the clutch was so high that my knee was hiting the steering wheel. We set off and got about 2 miles. I was trying to join a motorway and its clutch started to slip and I could smell burning. I took it straight back to the dealers. Their response was

"Well it doesn't take long to burn out a clutch depending on how you drive"

So are they expecting me to take it that the clutch has gone on a car which has done 12k, of which my wife has done a couple of hundred.

Today she got a call from them. They wanted her to authorise them to strip the clutch and gearbox down. Her response was along the lines of 'I don't care what you do, I'm not paying for it' (it still has its manufacturers warranty on it) Again they tried the line that a clutch can burn out quickly story - given that she never needed a clutch on her last car in the 30k miles she did in it, why should she burn out on in this in a couple of hundred.

Then he said that he would speak to the sales people to get a reduced bill - ballooks to that, unless the bill is reduced to nothing!

The upshot of this is that she will not have the car tonight or tomorrow and is going struggle to get our disabled son to school.

I feel some very bad press brewing for the cheese eating surrender monkey motor company.

[threaded]

My experience is that even though you pay BMW to do a predelivery check on a brand new car, they don't appear to actually bother.

[BoredBloke]

"Think environmentally friendly... use superheated biodiesel."

and

"I found that a weather balloon inflated with oxy-acetylene mix does a far far better job than a mere petrol bomb."

Both probably easier to get hold of than petrol at the moment.

I will see what they say today, but will definately be onto pug Uk to check.

I was suprised that they don't service the cars which they put on their forecourt though. I would expect this form a car supermarket or some Arthur Daley type, but assumed that a main dealer would do this as a matter of course.

[Lucifer Box]

"Just firebomb the fecking garage!"

That's more like it. Wonder if there are any petrol stations with any left in them?

Think environmentally friendly... use superheated biodiesel.

[BoredBloke]

"Just firebomb the fecking garage!"

That's more like it. Wonder if there are any petrol stations with any left in them?

[dazza12]

Your main problem is that the car is ever so slightly FRENCH.

Don’t worry; the problem can be simply rectified by selling the car as soon as possible, and never buying another Peugeot.

Try buying a car these days that's not been built from at least some French parts. Or worse still, Spanish.

Anyway, I thought the 307 was built over here. Or am I thinking of the 207?

[planetit]

French!

Your main problem is that the car is ever so slightly FRENCH.

Don’t worry; the problem can be simply rectified by selling the car as soon as possible, and never buying another Peugeot.

[The Late, Great JC]

Just firebomb the fecking garage!

[dazza12]

Don't mess around with the dealer. Ring peugeot UK, they will get things moving, your car should be under warranty and although this is probably wear and tear they are pretty good at sticking a rocket under the dealer.

I can second that. Was having trouble getting a new remote key for my 406, and the dealer wasn't interested in helping. Spoke to another dealer in the area who quoted me £300 just for the parts, as it needed a new receiver.

Called Peugeot UK, telling them it was the first and last Pug I'd buy, who promptly rang my dealer. A few minutes later, they invited me to come in and they'd supply 2 keys and the receiver for the cost of a key - £80.

Suprisingly, they now bend over backwards to help me whenever I visit them.

That said, I would own another Pug. They may not be the best on the road, but they're still better than a Mondeo.