Reply to: I Want One Of Those . Con

[Clippy]

This lot turn being tulip into some kind of artform.

My order was placed on 3rd and authorised on 5th. I got an email on the 10th stating an item was out of stock and then another on the 12th saying another item was out of stock. Still nothing was dispatched. I've spoken to the customer services and eventually ended up dealing with their customer services supervisor - little good that did me though. I was told that they would refund my delivery charge (3.95) and credit my account with £10 - like I'm ever going to use this lot again. I was told on Monday that it would be shipped on Wednesday. I complained and was told it would go out as a priority delivery on Tuesday. On Tuesday it didn't go out. I was told it would go out on Wednesday. Today it finally got dispatched but not before I got another email telling me that another item had gone out of stock.

Then I got the dispatch note - listing all the items which I originally asked for - this you might think was good, except I have already bought 2 of the items from another company.

Absolutely ferkin useless!!!

It sounds like they keep limited or no stock of the items so that when orders come in, they get onto their suppliers at which point they find out their supplier is out of stock.

[BoredBloke]

This lot turn being sh1t into some kind of artform.

My order was placed on 3rd and authorised on 5th. I got an email on the 10th stating an item was out of stock and then another on the 12th saying another item was out of stock. Still nothing was dispatched. I've spoken to the customer services and eventually ended up dealing with their customer services supervisor - little good that did me though. I was told that they would refund my delivery charge (3.95) and credit my account with £10 - like I'm ever going to use this lot again. I was told on Monday that it would be shipped on Wednesday. I complained and was told it would go out as a priority delivery on Tuesday. On Tuesday it didn't go out. I was told it would go out on Wednesday. Today it finally got dispatched but not before I got another email telling me that another item had gone out of stock.

Then I got the dispatch note - listing all the items which I originally asked for - this you might think was good, except I have already bought 2 of the items from another company.

Absolutely ferkin useless!!!

[BoredBloke]

Their head of customer service has left a message for me to call. Just called back and it goes to voice mail.

Tony English in 'I'm bored so I'll annoy these' mode

[BoredBloke]

They are useless. However http://firebox.com/ are not.

I placed an order last Friday evening and it arrived first thing on Monday.

I know, but some of the items were bought for my son and not that easy to find given that they have to be suitable for somebody who can't see. The annoying thing is that they can't deliver 2 items and both were his. (actually they have been unable to deliver any!!)

I am going to write to Watchdog as they are taking orders which their customer services people admit will not get there for Christmas dispite their website saying that they will.

[DS23]

WTF are you asking me for?

I'm not the worlds authority on "digldoib"s - ask beaker!

sorry, i'm looking at sig's today and in could have sworn yours was about that kind of thing!

[Churchill]

No need for one of them

Sweetie, I know.

[SallyAnne]

did you order a "digldoib"?
<anagram>

No need for one of them

[PRC1964]

They are useless. However http://firebox.com/ are not.

I placed an order last Friday evening and it arrived first thing on Monday.

[BoredBloke]

I've just had one of their senior customer services people finally call me back. She has promised that the goods will be dispatched today, dropped the delivery charge and given me a £10 credit (like I'm going to order again)

Also, if anybody does need to speak to them dial 0208 6557598 as it jumps their call queue.

[Churchill]

well if she did it would certainly explain why she wouldn't want her fella to see it. mind you, it might lessen the shock. do amazon do them?

WTF are you asking me for?

I'm not the worlds authority on "digldoib"s - ask beaker!

[DS23]

did you order a "digldoib"?
<anagram>

well if she did it would certainly explain why she wouldn't want her fella to see it. mind you, it might lessen the shock. do amazon do them?

[Churchill]

Is that (3,5) ?

Could be...

[Chantho]

did you order a "digldoib"?
<anagram>

Is that (3,5) ?

[Churchill]

I told them where to stick a present a few weeks ago. I ordered *something* (incase my lad is reading) at the end of november, and they said they'd deliver on a saturday 1 week later. I waited in all day and nothing.

I rang them up and they said "actually, we never gaurenteed this date" (ahem, they did), and infact they couldn't gaurentee for xmas!!!

Same day ordered same product off Amazon, and it was delivered 2 days later!

I'll never use them again.

did you order a "digldoib"?
<anagram>

[SallyAnne]

I told them where to stick a present a few weeks ago. I ordered *something* (incase my lad is reading) at the end of november, and they said they'd deliver on a saturday 1 week later. I waited in all day and nothing.

I rang them up and they said "actually, we never gaurenteed this date" (ahem, they did), and infact they couldn't gaurentee for xmas!!!

Same day ordered same product off Amazon, and it was delivered 2 days later!

I'll never use them again.