John Lewis Never Undersold

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BoredBloke replied

5 October 2007, 13:36
It's also worth noting that empiredirect.co.uk have a retail outlet besides the internet. So you should be able to get them to price match against them also.
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DBA_bloke replied

5 October 2007, 12:18
JL: I have found their Customer Care to be A1, so maybe think about that? A thought, that's all.
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maverick replied

5 October 2007, 12:10
Thats the way I have read it as well. Just really wanted another perpesctive so I don't march in their and start ranting.

Thanks Jedi
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gingerjedi replied

5 October 2007, 11:53
http://www.johnlewis.com/jl_assets/pdf/nku_jl.pdf

They will cover any 'normal' shop in the UK so I was wrong and JL are even better than I thought!
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gingerjedi replied

5 October 2007, 11:45
I think you will find its local stores otherwise they would have to match every Tom, Dick and Harry independent dealer whenever they have a one off promotion, saying that I got JL Bristol to price match Empire direct up north.

But if it's a national chain you shouldn't have a problem.
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maverick replied

5 October 2007, 11:32
Originally posted by alreadypacked View Post

I did it before, I saw an ad. in the paper, brought it in. I think there is a time limit, as they checked the date on my bill against the date on the paper. Then gave me a refund.

HTH

Was the advert for a shop local to the shop you purchased the item from? I thought the policy was any UK shop for the refund policy.
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gingerjedi replied

5 October 2007, 11:28
I know someone who bought a TV from there and 2 weeks later they were giving away a free DVD player with the same model so he rang and asked if he could have one, no problem.

I like JL.
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alreadypacked replied

5 October 2007, 11:25
Originally posted by maverick View Post

Just bought a Panasonic plasma TV from JL and have found it cheaper in other UK shops. Anybody ever claimed a refund on the difference from JL before. Interested in the process i.e proof and time it takes to verify claim etc.

Cheers

I did it before, I saw an ad. in the paper, brought it in. I think there is a time limit, as they checked the date on my bill against the date on the paper. Then gave me a refund.

HTH
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gingerjedi replied

5 October 2007, 11:25
Yep, but I think you only get 28 days and it has to be within a reasonable distance from their store, in stock and on display, just tell them where it is and they cough up without question.
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maverick started a topic John Lewis Never Undersold

5 October 2007, 11:20
John Lewis Never Undersold

Just bought a Panasonic plasma TV from JL and have found it cheaper in other UK shops. Anybody ever claimed a refund on the difference from JL before. Interested in the process i.e proof and time it takes to verify claim etc.

Cheers
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