bad service from a online retailer

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lilelvis2000 replied

2 August 2007, 15:18
Contract?

The retailer in question is CameraBox.

Great prices, great delivery (next day) but crap customer service. Just pray nothing goes wrong or you are F**ked.

I looked up their reviews on Pricerunner and that's pretty much the rule. Too bad I didn't look them up until today.
Leave a comment:
DodgyAgent replied

2 August 2007, 15:10
Originally posted by lilelvis2000

Anyone get bad service from an online retailer.

I just bought a new digital camera and SD card. Turns out the card they sent was the wrong one. So I contacted them. no reply after 10 days. I then faxed them. I got the reply immediately - scribbled on top of my original fax and sent back to me like that - no cover page at all. Basically telling me what a F'ing this and that I am because they have replied (they haven't). But Oh well yes we will exchange it for you anyway.

Great attitude. Must be run by a bunch of crochety old geezers who just can't take criticism.

Had they signed the contract ?

perhaps this is how you should react
http://forums.contractoruk.com/thread19826.html
Leave a comment:
r0bly0ns replied

2 August 2007, 15:10
Name and shame
Leave a comment:
BoredBloke replied

2 August 2007, 15:10
name and shame then
Leave a comment:
lilelvis2000 started a topic bad service from a online retailer

2 August 2007, 15:08
bad service from a online retailer

Anyone get bad service from an online retailer.

I just bought a new digital camera and SD card. Turns out the card they sent was the wrong one. So I contacted them. no reply after 10 days. I then faxed them. I got the reply immediately - scribbled on top of my original fax and sent back to me like that - no cover page at all. Basically telling me what a F'ing this and that I am because they have replied (they haven't). But Oh well yes we will exchange it for you anyway.

Great attitude. Must be run by a bunch of crochety old geezers who just can't take criticism.
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