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"The company already has a 2,000-strong UK workforce and will increase the headcount by 500 in 2007 at its existing facilities in Reading and new sites in lower cost parts of the UK, including Birmingham."
So you will still not be able understand the person on the other end of helpdesk/callcentre.
My role was semi-outsourced a few years ago to Xansa. Interesting thing was, the end client was paying much more per day than for me, for a much worse service.
I guess they figured they were half the cost of Accenture, etc. so they were getting a bargain.
Isn't this a bit like the Dilbert cartoon where he figures out that via a long chain they eventually outsource to themselves.
Or could it perhaps be that 'Failure to Perform to Contract' lawsuits are becoming rather popular on the quiet - out of court settlement type of quiet these days.
When contracts have huge values, so do the damages.
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