Customer Satisfaction Review

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Churchill replied

9 January 2007, 10:56
Originally posted by Goya

I'm starting to put together a critique for my clients to fill in to rate my work. Started off by copying the one from my EB, which didn't have too many relevant Q's (graded from 1-4):

• Consultant's professionalism
• Matching of consultants technical skills
• Level of communication with your Consultant
• Overall performance of consultant

Any other to add to the list? I'm thinking of:

Consultants written & oral communication
Flexibility to work
Timekeeping (not sure about this one - seems a bit of a permie thing)
Appearance
Behaviour

If they keep paying your invoices, they're happy enough.

Don't forget to charge them for the time required to administer the survey!

Churchill - In "Someone's gotta pay" mode!
Leave a comment:
Goya replied

9 January 2007, 10:24
Originally posted by DodgyAgent

why don't you set up a customer satisfaction facility on the web?

try this out for size:

http://www.ratemypoo.com/

I've heard of that one before, never visited it though, messy business I believe!

Or is it your own site for clients to rate the contractors you place with them?
Leave a comment:
DodgyAgent replied

8 January 2007, 17:48
why don't you set up a customer satisfaction facility on the web?

try this out for size:

http://www.ratemypoo.com/
Leave a comment:
Goya started a topic Customer Satisfaction Review

8 January 2007, 16:16
Customer Satisfaction Review

I'm starting to put together a critique for my clients to fill in to rate my work. Started off by copying the one from my EB, which didn't have too many relevant Q's (graded from 1-4):

• Consultant's professionalism
• Matching of consultants technical skills
• Level of communication with your Consultant
• Overall performance of consultant

Any other to add to the list? I'm thinking of:

Consultants written & oral communication
Flexibility to work
Timekeeping (not sure about this one - seems a bit of a permie thing)
Appearance
Behaviour
Tags: None