Jobserve - Idiot Agents. 25p per year

[sparklelard]

So how much does the tea-boy get then?

[AtW]

Sounds like a good opportunity for you to get back into industry.

HTH

[MarillionFan]

reports analyst Contract


My Client urgently seeks an Report Analyst on a initial 3 month contract based in London. DESCRIPTION: To design and implement standard IT business reports (Financial & Operational), track trends against agreed KPIs (key performance Indicators) and stringent customer SLAs (Service Level Agreements) and to distribute the reports and trend analysis to operational & financial management teams. The role will be reporting to the On site Client Delivery Manager It is a hybrid role and requires an individual to demonstrate Systems and service management knowledge. KEY RESPONSIBILITIES:.To design standardised reports to track performance To analyse the data and track against financial targets. To distribute the reports & trend analysis to all operational & financial management teams. To work with closely with the Customers management teams and to communicate trends and performance. Pro-actively track service degradation & Service improvement. Flag to the Senior Management Team any identified risks and/or opportunities arising from the analysis. Essential Crystal Reports accreditation Understanding of IT service management. Familiar with SLAs & KPIs targets within a managed services enviroment Experience of interrogating and analysing databases (Call centre, Remedy) Understand asset management. Desirable Experience of working to ITIL guidelines (Problem Management) Experience of working within a call centre reports team
Location London
Country England
Start Date ASAP
Duration 13 Weeks
Rate £1.00 per annum
Employment Business Spring Technology - Bouverie Resource
Contact Satveer Aujla
Telephone 0207 3009059
Email Satveer.Aujla.3D0C5.362BD@mail.jobserve.com
Reference JS202681JSITB
Posted Date 25/10/2006 09:52:44