Upgraded to one of the new Virgin Bundles recently??

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norrahe replied

22 July 2014, 11:59
Originally posted by Sysman View Post

WHS ++

VM is now owned by Liberty Global.

The classic trick from the LG owned ISP I used to be with is slipping on extras which should be easy to contest, but you only have 10 days to do so.

And of course it takes them about 8 days to actually put that letter in the post.

Watch your bills carefully.

They are currently trying to buy out the ISP I use in cloggers, hope it gets blocked as it will be a mare billing wise.
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Sysman replied

22 July 2014, 11:35
Originally posted by Scrag Meister View Post

Keep your eyes open for these additional unfounded charges.

I asked him what would have happened if I hadn't rung up and he acknowledged that no one would have done anything.

WHS ++

VM is now owned by Liberty Global.

The classic trick from the LG owned ISP I used to be with is slipping on extras which should be easy to contest, but you only have 10 days to do so.

And of course it takes them about 8 days to actually put that letter in the post.

Watch your bills carefully.
Leave a comment:
gingerjedi replied

22 July 2014, 11:27
Be wary of Virgin if you need to use VPN, I'm plagued with client users with dropped connections and the common factor is Virgin home BB.
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Scrag Meister started a topic Upgraded to one of the new Virgin Bundles recently??

22 July 2014, 11:11
Upgraded to one of the new Virgin Bundles recently??

I upgraded recently to the Virgin Media Big Kahuna bundle, TIVO, faster BB etc...

My monthly bill would then drop by about £8.

On the first bill I had expected additions, and also a £30.55 that I could not work out what it was for.

Turns out they have a problem with upgrades and pro-rata billing, they tried to over charge me by more than £36.

Keep your eyes open for these additional unfounded charges.

I asked him what would have happened if I hadn't rung up and he acknowledged that no one would have done anything.
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