Originally posted by Clare@InTouch
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I read somewhere in the VAT operations guide that HMRC are supposed to check items on the To Do list at the end of each month in order to expedite outstanding repayments etc. Well, they failed to to this for eight months running. I didn't know anything about their internal procedures at that time but I'm researching it now.
I have done some research so far and I suspect that my best option is to make an official complaint to HMRC. I simply wondered whether anyone else had experience of this type of situation and what their advice would be. Do HMRC take complaints seriously? I know they are supposed to but does that pan out in practice?
Thanks again.
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