Accountants

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Alan @ BroomeAffinity replied

6 January 2009, 13:41
SLA - service level agreement
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eliquant replied

6 January 2009, 13:23
what's an 'sla' ??!
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ratewhore replied

6 January 2009, 10:46
Originally posted by brasi12345 View Post

I have recently become a client of SJD
Does anyone knowif they have an sla for how long they should take to respond to questions/queries

thanks in advance

In my experience, yes, they have an SLA, no, they don't adhere to it. One of the reasons I left...
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brasi12345 replied

6 January 2009, 10:29
proper sjd
no responses from my accountant, for my queries
support staff are great.
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simondolan replied

5 January 2009, 13:53
Originally posted by brasi12345 View Post

I have recently become a client of SJD
Does anyone knowif they have an sla for how long they should take to respond to questions/queries

thanks in advance

Same working day.

Drop me a mail if you have any concerns.
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pmeswani replied

5 January 2009, 13:50
Originally posted by brasi12345 View Post

I have recently become a client of SJD
Does anyone knowif they have an sla for how long they should take to respond to questions/queries

thanks in advance

Are you referring to the ex-SJD in Scotland or the proper SJD? If you are referring to the proper SJD, I believe they post here often. If you sent them an email on the first of January, don't expect them to answer until at least today. Not everyone works during the festive period.
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brasi12345 started a topic Accountants

5 January 2009, 13:08
Accountants

I have recently become a client of SJD
Does anyone knowif they have an sla for how long they should take to respond to questions/queries

thanks in advance
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