Thanks for the response. I really wasn't sure if I was just flapping, and didn't want to make a fool of myself. It gave me incentive to drop an e-mail this morning and my accountancy firm is trying to sort things out.
Having read the multitude of positive comments on my choice of accountant in these forums; I hope that I've just fallen through the net.
Cheers anyway! It's nice to have such a helpful response.
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Previously on "Expectations of Accountancy Services aimed at IT contractors"
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Since people are plugging it seems only fair to mention that I'm with Nixon Williams.
They provide a very good printed starter guide / FAQ and have always been very quick to answer emails / phone questions. Indeed before I signed up I rang them and spent a good half an hour going over various things with them.
Very helpful, efficient and throughly recommended.
(Can I have a discount now please Alan? )
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I received everything you expect from SJD when I set up a few months ago.
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Originally posted by Gary_Jonesare the following expectations unrealistic?
2) Not really, if this is the way you prefer, but I found it much easier to have all this sort of info in a nice, folder binded information pack which I can refer to again at any time as there's a lot to learn.
3) No. Again, in the information pack.
4) Well, depends on their definition of 'shortly'. To you or I that might mean mean a couple of days, to them a couple of weeks. Best to get quantitative SLAs next time!
HTH
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Originally posted by Gary_JonesMy question to the forum is - are the following expectations (from a costly accountant specialising in IT contractors) unrealistic?
1. I expect email or telephone replies within a day, but will tolerate 2-3 working days
2. I expected, when I joined to have say a 20 minute to half an hour chat about the basics of running your company, and the expenses / method of paying expenses explained. Ideally this would be face to face, but phone is acceptable
3. I expected them to tell me of my responsibilities and provide me with a list of important dates etc.
4. I expect for self set deadlines to be met - e.g. "We'll send you your budget report shortly" - does not equate to over 2 weeks.
Am I being a big baby for getting so concerned?
Or a big soft lad for not complaining? *answers on a postcard to....*
If you are with an accountant that specialises in IT contractors then they will make sure that you do everything you need to.
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Seems reasonable to me, our accountant has provided all you expect.
Plus he aplogised for having the meeting initial in a bar down the road as he was in the process of moving to a bigger office by buying us a pint
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Expectations of Accountancy Services aimed at IT contractors
My question to the forum is - are the following expectations (from a costly accountant specialising in IT contractors) unrealistic?
1. I expect email or telephone replies within a day, but will tolerate 2-3 working days
2. I expected, when I joined to have say a 20 minute to half an hour chat about the basics of running your company, and the expenses / method of paying expenses explained. Ideally this would be face to face, but phone is acceptable
3. I expected them to tell me of my responsibilities and provide me with a list of important dates etc.
4. I expect for self set deadlines to be met - e.g. "We'll send you your budget report shortly" - does not equate to over 2 weeks.
Am I being a big baby for getting so concerned?
Or a big soft lad for not complaining? *answers on a postcard to....*Last edited by Gary_Jones; 18 July 2007, 21:34.Tags: None
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